Experience

• 

  Office of the protective commissioner

  Apr 1998 - Aug 2007

  Executive officer to the protective commissioner

  Developed and conducted strategic planning across OPG and OPC focusing on meeting client needs. Facilitated the development of a common vision for OPC and OPG which focused on outcomes for clients. Develop specific plans to meet client needs and improve business performance (eg Disability Strategic Plan; Ethnic Affairs Policy Statement). Provided facilitation and advice to work teams on developing service delivery and work systems to meet business requirements. Provided advice on workplace change; drafted and coordinated strategic responses. Managed the policy development and research function Developed and coordinated business planning to meet the challenges within OPCCoordinated performance reporting to highlight the efficiencies gained and emerging challenges for OPC. Project managed and conducted the biennial OPC client survey. Show less

• 

  Nsw department of attorney general

  Aug 2007 - Feb 2008

  Executive officer to the criminal justice ceos

  Project managed the key improvement projects across NSW criminal justice agencies Participated in the review of the State PlanProvided briefings and advice on issues to be resolved at Human Services and Justice CEOs Meetings; Criminal Justice CEOs Group and on cross agency projects. Provided secretariat services to the Criminal Justice CEOs Group.

• 

  Nsw attorney general's department

  Feb 2008 - Apr 2009

  Executive officer to the director general

  Provide strategic advice on issues for AGD.Provide confidential advice for the Director General on particularly sensitive and critical matters. Develop and maintain good working relationships with senior managers and staff in business centres within AGD to achieve corporate outcomes. Facilitate the ongoing strategic management of AGD through coordinating and recording regular Executive Meetings and monitoring action items.Ensure the Director General had the information needed to keep the Attorney General informed of critical and significant issues within the Department. Draft speeches for the Director GeneralDevelop key relationships across the agency achieve the strategic directions and adopt required changes in operations.Liaise with other agencies to maintain good working relationships and leadership role for AGD and contributing to positive outcomes for the public of NSW. Show less

• 

  Nsw department of attorney general and justice

  Apr 2009 - Sept 2010

  Change manager, justicelink

  Coordinate the communication and engagement activities to prepare for the implementation of a major computer application across civil and criminal court jurisdictions in NSW; Engage with large external companies to promote the early adoption of bulk electronic lodgement of court process; manage stakeholder engagement; support users in making the required changes in business processes to maximise the functionality available at go live; encourage key users to prioritise initial enhancements to the new system base on functionality needs; Show less

• 

  Nsw trustee and guardian

  Sept 2010 - Aug 2017

  Lead a small team of employees and contractors to develop, guide and implement business transformation to position the organisation to meet contemporary client needs and maintain financial sustainability. The scope of work included reviewing the operating model for the enterprise and the service delivery model. The scale of the Program was 26 projects over six streams of work. 2017 and Beyond Project aims to transform NSW Trustee & Guardian to meet the challenges of the future. The goal is to maximise value to clients, the organisation and staff. Provide strategic advice to the CEO; Prepare briefings from the CEO to the Director General of the Attorney General and Justice Cluster and the Attorney General; Project manage change initiatives; Coordinate business planning and performance reporting for the agency; Collate responses for information from Central Agencies; Establish and maintain ongoing collaboration with key external agencies to improve processes and quality; Facilitate focus groups to foster internal improvements;

  • Director, Transformation

    Aug 2015 - Aug 2017

  • Assistant Director, 2017 and Beyond Project

    Jun 2014 - Aug 2015

  • Executive Officer to the CEO

    Sept 2010 - May 2014
• 

  Nsw trustee & guardian

  Aug 2017 - Oct 2020

  Senior manager, strategy and policy

  Provided leadership and guidance to a small team responsible for policy advice, development, performance reporting and customer complaint response.

• 

  Asylum seekers centre

  Feb 2021 - Nov 2022

  Volunteer job advisor

  Assisting clients to identify transferable skills, access training opportunities, find jobs and settle into local work environments.

• 

  Centium

  Aug 2022 - Sept 2023

  Consultant organisation review, community engagement

  Provide strategic advice and support to organisations implementing change, ensuring staff and clients are reflected to promote respect and acknowledge impact.Create communications and support materials that promote understanding by staff to enable maintenance of client service through the change.

• 

  Metropolitan memorial parks

  Sept 2023 - Mar 2024

  Risk and probity

  Provide advice and strategic support to develop and improved governance across Metropolitan Memorial Park sites. Review and refresh key aspects of the governance framework to enhance outcomes for the business and customers.

• 

  Centium

  Apr 2024 - Sept 2024

  Senior manager

  Facilitating good governance and practice to support sustainable organisational development. Working collaboratively to build and embed positive actions which leverage opportunities.

• 

  Metropolitan memorial parks

  Sept 2024 - now

  Governance