Experience

• 

  Grab

  Jan 2018 - Jul 2018

  Customer experience association

  As CEA, My Responsibilities are :- Handling Grab's Driver Partner about application experience- Helps customer to solve their problems through email (zendesk) and phone

• 

  Pt bank danamon indonesia, tbk.

  Aug 2018 - Sept 2018

  Customer service representative

  - Answer questions about account types and banking products- Check on the status of customer accounts and track checks and payments- Review and explain account charges- Assist banking customers who are victims of fraud, theft or identity theft- Assist customers with replacing lost or stolen credit or debit cards- Assist with address changes- Follow up banking customers

• 

  Fast8 group

  Oct 2018 - now

  - Conduct product training to internal and external (user, staff, and partner)- Design effective training programs- Prepare training material such as module summaries, videos etc- Liaise with clients to schedule training sessions and ensure all training schedule are well maintained in implementation- Conduct evaluations to identify areas of improvement and prepare training reports- Identify users’ needs and conduct solution proofing- Input client employees’ data into the application- Provide information about customer needs and suggest improvements to the company’s applications/features based on the feedback and insight obtained from users Show less

  • Senior Product Trainer and Implementation

    Mar 2022 - now

  • Product Trainer and Implementation

    Dec 2018 - Mar 2022

  • Product Consultant

    Oct 2018 - Dec 2018