Experience

• 

  Business day

  Jan 2005 - Jan 2007

  Advertising executive
• 

  Bmi-techknowledge

  Jan 2007 - Jan 2009

  Advertising
• 

  Token group

  Jan 2009 - Nov 2012

  Business development manager
• 

  2engage

  Nov 2012 - Nov 2020

  It and bi manager

  I Provide business insights for all stakeholders using large transaction and consumer data sets received from multiple POS points across the country.Using this data I develop reporting templates for the BI Department to be used for daily/weekly and monthly reporting requirements.Our data collected is so extensive we can provide useful insights to brands and stores on the effectiveness of marketing campaign held in store to consumers. Using historical data trends can be uncovered allowing smarter business strategies to take shape. Show less

• 

  Blue label engage

  Nov 2012 - May 2016

  Operations manager

  I currently run the day to day operations for the Love Cricket Supporters Club as well as the Blue Bulls Supporters Club.I have been with the company since a few months after launch and saw the creation of the supporters club. I have now been brought into the roll to manage the websites, operations of the club, assisting in Database management with the financial manager and manage the call centre for effective handling of queries and sales.www.bluebullsclub.co.za and www.love.cricket.co.zaI also play a major roll in our new customer engagement program, bonsella, which is aimed at rewarding low LSM markets with airtime by incentivising them to purchase brands that we choose to market.The below is a description of my day to day activities as the Operations Manager.Project Management: o Clients and suppliers up to date with regards status of current/ upcoming projectsSupplier Management: o Ensure all suppliers are delivering services required consistently and to the highest standards possible. o Ensure all supplier services are tested and checked weekly.o Meet with all suppliers for operational review at least once per month.Operational Efficiency:o Achieve agreed operational indicatorso Ensure suppliers delivery is at maximum efficiencyo Monitor, control and manage business operations to meet customer expectations and company goals.o Ensure call centre operations are sufficient and training is up to dateService Provider SLA and Agreements:o Service Providers - SLA`s agreed are implemented and met.o Management not to receive any feedback or complaints from clients or customers.Business Operations:o Monitor, control and manage business operations to meet customer expectations and company goalsCustomer Service:o To offer excellent customer service to all internal and external customerso To display a customer orientation, o To embody the “customer is king” philosophy Show less

• 

  It partners inc

  Jan 2021 - now

  Operations manager

  As the Operations Manager for award-winning IT MSP IT Partners, I oversee operations across Alberta and British Columbia, working closely with clients ranging from Oil and Gas to Hospitality, Municipal and more!With almost 30 staff members spread across multiple locations, I prioritize regular visits to meet with both clients and team members. My focus on building strong client relationships allows me to identify key IT challenges, security risks, and any changes to the organization, helping us provide the best possible service. Additionally, I assist with monthly billing, invoice queries, and handle any operational tasks needed to ensure IT Partners is always performing at its best. Show less