Experience

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  Keane software technologies (india) private limited

  Jan 2005 - Jan 2010

  Technical lead
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  Keane india ltd

  Jan 2005 - Jan 2010

  Senior software engineer team lead

  • Take up knowledge transition of the applications from the customer. This involved study of various modules within the application, gathering knowledge from the documentation available for the product and day-to-day interactions with the customer• Knowledge transfer to offshore team with the help of periodic teleconferences and appropriate documentations• Develop various features and enhancements provided by the customers within the committed timelines• Prepare high level design of new features/enhancements to the product to be worked upon by the offshore team• Responsible for co-coordinating with the customer / offshore team on various maintenance requests and also handling of emergency issues during the support phase of the project• Delivered key fixes to critical maintenance requests• Ensure that all reported issues are serviced within the SLA (Service Level Agreement)• Identify performance improvement opportunities within the application and devise a plan to implement the same • Perform maintenance releases and smoke testing of the entire product on a periodic basis• Present the application capabilities to various customers of Unisys• Prepare various project related metrics and present it to clients on a quarterly basis Show less

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  Tata consultancy services

  Jan 2010 - Aug 2015

  Project Manager/Scrum Master for American Express1. Leading the Scrum Team through the Agile/Scrum process and facilitate the team to implement Agile/Scrum practices2. Carry out release planning by working with Scrum Masters and Technical leads from other teams based on the features committed to be delivered as part of the release cycle while also considering the inter dependencies3. Drive the practices of Test Driven Development and help the team adopt continuous integration while also ensuring quality and reliability of team’s deliverables4. Identify and manage risks associated with projects to achieve project success5. Works closely with other technology teams departments and partners to ensure on-time delivery of critical projects6. Responsible for project reporting to the various technology and business stakeholders7. Responsible for planning, executing, tracking and managing cost, schedule, and scope on all projects8. Drive improvements in the Scrum mechanics through retrospective meetings9. Facilitate various scrum ceremonies and ensure that they are productive all the time10. Track the defects raised during each of the Sprints to closure by following-up with the team11. Prepare Test Reports at the end of each Sprints and share the same with Project stakeholders12. Financial management including Variance, forecast and cost managementFXIP is a foreign exchange platform of American Express for foreign exchange operations. FXIP is currently used in 6 markets globally. The clients of this application include Banks, corporate and small business. FXIP platform provides web interface, SFT interface, phone/Fax interface. Clients create transactions through any of the available front office interfaces. Transactions are validated to ensure that fraudulent transactions are not carried out. Show less Business Analyst for American Express1. Actively handle HLBR sessions for gathering requirements 2. Analyze the project needs and customer expectations, work with various technical teams and come up with requirement document, use cases and process flow diagrams3. Prepare test strategy document at the project level4. Prepare the Test Data characteristics for each of the components and work with the team to setup the same as per the needs5. Work closely with the Project Manager on the project implementation planning and ensure that all implementation related tasks are tracked to closure at the right time6. Work closely with various technical teams and business partners at each project phase to ensure smooth execution of the project7. In Agile projects, work closely with the team to ensure that the User stories are written with the right level of granularity and contains all the necessary details including Acceptance criteria and Use cases as necessary8. In Agile projects, execute the test cases prepared for each of the Sprints and document the same in Mercury Quality Center9. Identify areas of re-engineering in the application and initiate the steps to execute and realize the benefits of re-engineering10. Identify areas in business where improvements can be made and work with the customer to implement them as initiativesThe Global E-Communications portfolio drives value through a diverse suite of global capabilities by providing enterprise-wide resources for servicing capabilities facing both Amex card members and customer care professionals. It also provides self-servicing tools for Customers through digital channels such as internet, SMS and e-alerts including ability to manage communication privacy preferences. These capabilities are driven by a set of applications based on both NGI Based distributed and IBM Mainframe platform. Show less

  • Scrum Master

    Jan 2014 - Aug 2015

  • Business Analyst

    Jan 2010 - Jan 2014
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  Capgemini

  Aug 2015 - Apr 2021

  Program manager/scrum master at cisco systems thru capgemini

  Managing a major program on Splunk/Java based analytics platform from its inception to production readiness supporting 500+ customers. This analytics platform named Business Critical Insights (BCI) helps Network engineers visualize various Key Performance Indicators (KPIs) and insights from the Cisco Devices deployed across Customer networks. • Define execution plan for various streams within the program containing timelines of milestones and resource allocation for each of the streams. • Drive end-to-end delivery of various streams ensuring smooth execution and help the team overcome issues at various levels• Enable development teams within the program to interface efficiently with various dependent teams to ensure that deliverables from external teams are delivered on time and as per requirements• Leverage the in-depth knowledge of application to act as the problem solver for the team identifying possible solutions and resolving roadblocks on a need basis• Work closely with product management on making crucial project decisions at various points of execution to maintain strategic focus of the program• Establish a clear communication channel through clear and periodic status reporting on various streams within the program to business stakeholders and product management• Work closely with project architect to plan, procure and implement scaling of infrastructure for onboarding customers as per the roadmap. • Drive the Infosec Security Certification of the platform by working closely with the security team and adhering to compliance standards• Coach the team to follow Scrum Practices and encourage collaboration • Maintain a risk register for the program and track the mitigation of each of the risks to the best possible extent working with various stakeholders• People management of a team of 15 developers from Capgemini working on this multi vendor project addressing various aspects like career progression, attrition and performance of resources Show less

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  Hpe aruba networking

  Oct 2019 - now

  Program manager/scrum master

  • Drive the end-to-end development and technical implementation of Aruba Service Manager(ASM) on AWS cloud for network operations team and customer consumption• Work closely with Product Line Management (PLM), Customer Success Management (CSM) and Network Operations team (NOC) to define, help prioritize and drive the technical capabilities of ASM from its incubation through Agile development framework• Define quarterly roadmap and execution plan mapping to the business vision of scaling ASM for multiple customers • Devise and drive various security compliance measures for ASM including SOC2, Penetration Testing and Global Trade compliance • Establish a well defined and efficient communication channel for development teams to interface with external development teams • Work closely with technical architects and key internal stakeholders to strategize innovative business processes and technology initiatives for ASM, continuously improving the operational efficiency using ASM while also ensuring it is built to scale• Define execution plan and drive the CloudOps automation of AWS Deployment of ASM across multiple regions working with DevOps and external Managed Service Cloud Ops team• Lead a team of close to 35 developers across various application layers including Data Collection, Data processing, Service Now, User Interface and Devops enabling them to deliver efficiently using Agile Project Management/Scrum methodology Show less