Experience

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  Trident hotels

  Dec 2013 - Mar 2015

  Meeting coordinator

  ØFrom Dec 2013 to March 2015 worked with Trident Hotel as a meeting assistant.ØTook bookings of all meeting rooms as required. ØMaintaining the inventory of all meeting room.ØTo ensure that Meeting room reservations are dealt with in an efficient and pleasant manner. ØHandles cash, credit cards and direct billing requests properly.

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  Spicejet limited

  Apr 2015 - Sept 2017

  Customer service executive

  ØVerifying and inspecting customer documentsØAssisting passengers with self-service check-inØMaintaining high standards of security and services at the airportØOperating computers and other specialities equipment such as scanner, air-bridge and airline-specific software.ØTaking care all the security procedures and guidelines set by BSAC & DGCA for domestic and international Arrival/Departure flight.ØTechniques and methods used in protecting passengers, staff and aircraft, which use the airports from accidental/malicious, harm, crime and other threats.ØPassenger and carry-on baggage screening; Screening of checked-in baggage, Aircraft guarding, Excess Control, Vigilance, surveillance in SHA area.ØScreening of airport workers, airport and aircraft searches passenger profiling, air side escorts and other tasks as required. Show less

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  Yatra online ltd.

  Sept 2017 - Mar 2020

  Client relationship executive

  ØHandling corporate Desk for Corporate B2B / API Agency.ØTaking care of all major Escalation queriesØ Providing fast and accurate response to clientØOn sold out or check-in deny, try to accommodate guest in same property or provide alternate property ØGenerating new hotel booking as per client requirement online and offline,domestic & international. ØTaking care of Hotel Inventory for all OTA bookings /Rate update /Inventory update.ØMaintaining Hotel contracts and negotiating rate for corporate clients. ØWorked extensively with hotels to waive no show fees.ØAmended the bookings Name / Dates etc. as per guest requirement.ØEscalate issue to OTA International supplier – Expedia/AGODA /ZUMATA for international online booking. ØTook care of queries like rate issue, GST issue, special case cancellation,name amendment/date amendmentbooking failure, Property complaint, refund against property complaint, inclusion not honour .All the mention queries are taken care on Email and on call.ØAlso did Sales for six months, successfully sold PMS (Hotel Launcher Software) to Contracted hotels of Yatra. Show less

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  Pvcs manufacturing & trading llp.

  Aug 2020 - Dec 2021

  Sr sales executive

  ØConducting market research to identify selling possibilities and evaluate customer needs.ØActively seeking out new sales opportunities through cold calling, networking and social media. ØSetting up meetings with potential clients and listening to their queries and concerns.ØPrepare and deliver appropriate presentations on products and services ØCreate frequent reviews and reports with sales and financial data ØEnsure the availability of stock for sales and demonstrationsØNegotiate/close deals and handle complaints or objections ØCollaborate with team members to achieve better resultsØGather feedback from customers or prospects and share with internal teams ØBuild and maintain relationships with clients and prospectsØStay current with trends and competitors to identify improvements or recommend new products ØAttend workshops to learn more technical and professional skills for the jobØServices existing account, obtain orders, and establish new accounts throughonline portals like India Mart, Exporter India, J D Mart etc. Organizing daily work schedule to call on existing or potential sales outlets and other trade factors.ØSubmit orders by referring to price lists and product literature.ØRecommend changes in products, service, and policy by evaluating results and competitive developments. Show less

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  Stayvista

  Dec 2021 - now

  Revenue specialist

  Pricing and Rate Management: Analyzing competitor, pricing, and data to determine optimal room rates and pricing strategies. This includes setting rates for different room types, seasons, and promotional periods.Inventory Management: Optimal management of individual Property inventory to maximize revenue potential. This involves monitoring and adjusting property allocations across various distribution channels to ensure efficient use of available inventory.Forecasting and Analysis: Analyzing data and using revenue forecasting models to predict future demand. This helps in making informed decisions regarding pricing and availability, and ensures that the property is well-prepared to meet demand fluctuations.Distribution Channel Management: Managing relationships with online travel agencies (OTAs) and other distribution partners to ensure effective distribution of maximum properties inventory. This includes negotiating contracts, monitoring channel performance, and implementing strategies to maximize bookings and revenue.Revenue Reporting and Strategy: Analyzing revenue data, generating reports, and presenting findings to senior management. This helps in assessing the effectiveness of revenue management strategies and identifying areas of improvement.Target setting of Individual property and department.Taking care of service and Escalation.Creating offline bookingØ Working on leads generated through vista website/ References / Insta / FB/ Social media Influencer /Travel Agent /Corporate ,converting those query in to sales. Visit the properties to get first-hand knowledge of all revenue & service management issues and other key areas.Implementation of company standard operation process to produce high standard of service to guest. Show less