Experience

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  Indian hill country club

  Mar 1995 - Sept 2004

  Assistant caddie master

  Started as a rookie caddie and in the same year became an honor caddie. I maintained a good relationship with the golfer throughout the golf course and have great knowledge of the golf course.

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  White hen pantry

  Nov 1997 - Mar 2001

  Store manager

  Responsibilities:• Open or closing store• Inventory and ordering• Set and maintain stock levels; Gained experience in marketing and sales• Managed the register with 100% accuracy

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  Borders books and music

  Oct 2001 - Mar 2002

  Cafe manager

  Was a part time cashier, involved in preparing cappuccinos and coffee and became assistant cafe manager

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  Millen’s ace hardware

  Sept 2002 - Nov 2003

  Supervisor cashier

  • Open or closing sales register• Customer assistance• Inventory• Shipment organizerAchievements:• Great knowledge of retail sales• Accomplished knowledge in all departments• Received cash bonuses for great helpful hardware account openings

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  Aztec bank of mexico

  Dec 2003 - Feb 2005

  Bank branch manager

  Banco Azteca Sahuayo Mich. MexicoResponsibilities:• Open and closed Banking Center • Cash recollection• Opening personal accounts• Personal and Equity loans• Marketing the Bank• Daily and Weekly reports·Operations of Western Union, And Dinero Express·Meetings with regional manager weekly·Created ways of attracting and persuading customers towards bank services.·Called customers on a daily basis to ensure proper on time payments and offered cross- sale or up-sale bank services to excellent customers. Achievements:• Captured highest % of accounts opened in the region• Our Average recovery rate on payments and loans was 96%• Number one Branch in the region in operations• Completed bank tests with 93% overall grades• 100% in upgrading employees with bank informationIdentified and resolved conflicts between public and bank, employees and management, clarifying work relationships and alleviating communication problems.Interviewed, Trained, Supervised, and evaluated 13 employees. Show less

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  Ibm lakeside inc

  Mar 2005 - Sept 2006

  Day porter supervisor

  Supervise the building and its surroundings making sure the building is secure. I Replace burnt out bulbs and maintain the building and its surroundings clean. I keep an active inventory and respond to tenants questions and needs. When the guard needs replacement I am the one for duty, also helping management and engineer’s with duties.

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  Bank of america

  Oct 2006 - Sept 2007

  Senior personal banker/ loan officer

  Meet operational excellence responsible for offering and selling financial products and services (i.e. Credit Cards, CD's IRA's, LoansPerform tasks such as opening deposit accounts taking loan applications. Customer service ChampionSales driven Organize tellers Assisted the manager on running an efficient and productive banking center.Supervision/Leading teamsManage to sales and customer service goalsStrong problem solving skillsManage difficult situations with customers Show less

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  Fifth third bank

  Sept 2007 - Feb 2008

  Assistant relationship banker

  Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.2. Maintain a well-developed working knowledge of the complete line of products and services offered and Initiate sales and cross-sell full range of banking services to present and potential customers.3. Meet with customers to discuss financial needs, emphasizing financial counseling and lending, and make recommendations.4. Analyze credit and financial information for processing of consumer loans and other bank products for customers.5. Maintain the sales environment, and actively participate in the execution of sales contests, monthly Blitzes and other motivational activities.6. Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools. 7. Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.10. Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.11. Provide guidance to the Customer and Financial Service Representatives in the referral/sales process. 12. Function on the Customer Service line, assisting with customer transactions, and selling from the line.13. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Show less

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  Blockbuster

  May 2008 - Nov 2009

  Multi unit general manager

  Team CaptainBlockbuster Video Niles ILLCoach, develop, retain, and promote employees.loss prevention store sales creative marketing structuresOverall responsibility for meeting sales goals set by the strategic sales plan.Overall accountability to ensure the proper inventory controls, merchandising, cash controls and customer problem resolution procedures are in place and followed per company standards. Interact with customers in person and on the phone and utilize the computerized point of sale system to complete both credit and cash transactions and maintain member accounts. assist the District Manager with objectives for the region. Show less

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  Radioshack

  Nov 2009 - May 2015

  Multi unit general manager

  Team Leader Highland Park ILL P&L ControlInventory Prevention ControlSales CoachCoaching ChampionCompliance enforcementHiring, Promoting, On boarding and Firing EmployeesLoss PreventionAccountability and Responsibility for store operations and cash handlingCustomer Service ChampionMulti- Store level district team leader and trainerAccountable for district wide conferencesRescued entire stores from deficits pertaining to profits

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  Jpmorgan chase & co.

  Apr 2012 - May 2017

  Personal banker, small business specialist, manager on duty.

  Develop relationships with Different lines of Business across the MarketOpen Business and Personal Accounts Manager on DutyLobby AdapterTake transactions on the teller lineResolving customer service issuesProviding other convenience servicesOpening new accounts and assisting with Teller transactions as neededComplying with all policies, procedures and regulatory banking requirementsAdapting, as needed, to meet the ever-changing needs of our customers and the communities where we do business. Partnering with your branch team and Specialists to connect them to experts who can help with specialized financial needs. Show less

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  Self-employed

  May 2017 - now

  Ceo
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  Bmo

  Dec 2020 - now

  Small business banker
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  Bmo harris bank

  Dec 2020 - now

  Senior banker