Maher Abu-Arja

Experience

• 

  SITA

  Jul 2009 - now

  Operations Management:-Manage local operations team, consisting of 11 seniors that specialize in technical areas as network, servers, IBM MQ, application and desktop support.-Design and implement Service Improvement Plans.Airport Systems Expertise:-In-depth knowledge of airport, passenger and aircraft solution lines. (e.g AMS, AODB, BRS, CUTE, FIDS, ..etc)- Implement and support Passenger Service Systems PSS (e.g SITA, Amadeus, Sabre, etc)Business Development-Identify areas of development and business growth opportunities.-Support sales team in technical services proposals. Show less Technical Support Services:-Installation and maintenance of WAN connections.Responsible for circuit resiliency, working out new routes and implementation of Dial backup and ISDN.-Software support for customers according to their working environments and operating system (DOS Gateways, Windows NT, 9x, 2000, XP , Special Airlines Software, MS products, Lotus Notes and other SITA applications)-Hardware Support (Servers, PCs, Cisco routers 2500 - 2600 - 3600, Switches and security systems).-Manage user connection over a variety of protocols such as X.25, Frame Relay, SDLC, 1024B/C and IPVPN.-Local champion for Air France, full knowledge about their reservation and ticketing system. Show less

  • Airports, Senior Business Development Manager

    Apr 2022 - now

  • Airports, Senior Solution Engineer

    Sept 2016 - Jun 2022

  • Airport IT Service Manager

    Oct 2013 - Aug 2016

  • Team Co-ordinator S&IO

    Apr 2012 - Oct 2013

  • Field Engineer Operation

    Jul 2009 - Apr 2012