Experience

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  Sky distribution

  Apr 2011 - Jun 2012

  It technical support engineer

   Successfully managed Windows based networks with more than 40 users and 3 servers. Successfully managed & delivered Networking / Systems Administration / Infrastructure/ for various sites. Experience in network set up and management, system administration (including server implementation & administration), technology support and technical troubleshooting under multi-platform environments. Analyzing system logs and identifying potential issues with computer systems. Applying operating system updates, patches, and configuration changes. Installing and configuring new hardware and software. Adding, removing, or updating user account information. Provide remote support to users with clarification on IT Matters or resolve queries and problems Troubleshooting any reported problems and System performance tuning. Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner. Perform system testing, and provide technical support and upgrades to meet the requirements of the business. Ensuring that the network infrastructure is up and running. Maintain and Updating of IT Asset, including software licenses, Desktop PCs, Laptops, Network Printers, All in one Devices, FAX machines and Photo copiers. Installation and configuration of Laptops (IBM, Toshiba, Dell, and Fujitsu Siemens) Tablet PCs and Workstations (HP and Dell) in the Network. Installation, configuration and Troubleshooting of OS like Win 98/ WinNT/ Win 2000 /Win XP /Windows 7 /Windows server 2003 & 2008. Carrying out activities on File system and Disk Management Monitors system resources (disks, memory, CPU, etc.) and recommends for upgrading plan Show less

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  Mkm commercial holdings llc

  Aug 2013 - now

  It infrastructure engineer

  Seasoned IT professional with over 12 years of experience in IT Operational Support, IT Infrastructure project execution, Systems Administration, and Technical Support. Proven expertise in the installation and administration of Microsoft Infrastructure, complemented by a deep understanding of Active Directory, Server Management, and Network Planning and Implementation. Skilled in optimizing resources through server consolidation using VMware ESXi, ensuring robust and efficient IT environments. Adept at managing complex IT projects and providing seamless technical support to drive organizational success. Show less