Experience

• 

  Cardboard heroes sports stuff

  Oct 2008 - Apr 2012

  Key holder
• 

  Ohio gastroenterology and liver institute

  Sept 2010 - Feb 2011

  Office aide
• 

  Larosa's pizzeria, inc.

  Apr 2012 - Dec 2015

  Delivery routing & dispatch coordinator
• 

  Rdi corporation

  Oct 2015 - Jan 2017

  Help desk analyst

  Password resets. Printer and Software Installs. Hardware and Software troubleshooting. New user account creation. Laptop and Desktop imaging. Domain Management. Active Directory Management. Equipment procurement. Production management and training. Repair order scheduling. Mobile support. Tablet Support. App Support. File Merging. Citrix Domain/Desktop support. Data backup and restores.

• 

  Intrust it

  Jan 2017 - now

  • Service Desk Manager

    Jan 2022 - now

  • Service Desk Team Lead

    Dec 2020 - Jan 2022

  • Systems Technician II

    Jan 2019 - Dec 2020

  • Systems technician

    Jan 2018 - Jan 2019

  • Client Service Coordinator

    Jan 2017 - Jan 2018