Experience

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  Indiana black expo, inc.

  Oct 2005 - Dec 2012

  History management and exhibits coordinator

  • Fostered community relationships with 12 local Indiana museums and art organizations• Managed annual multi-community art & film festival with 130 exhibitors and 50,000+ visitors• Manage the creation of business plans, research, assessments, and recommendations for strategic initiatives pertaining to the historical archive's daily operations and public exhibitions.• In charge of program budget, which saw an 80% increase in the annual art exhibition's profit margin in the first year.• Managed staffing activities within the cultural program for interns and volunteers Show less

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  Indiana university health

  Mar 2014 - Jun 2018

  Administrative assistant

  • Assist with the daily operations, budgeting, projects, staffing tools, and educational compliance of three critical care departments with over 250 employees. • Co-facilitated Rapid Improvement Events (RIEs) supporting pre, post and event activities, implementing improvements such as visual and kanban management systems.• Improved nurse staffing-to-demand tool calculations based on available resources, demand, and staffing requirements• Oversaw the onboarding process for new hires, certification checks, and staff transfers, leaves, and terminations. Show less

• 

  Iu health physicians

  Jul 2018 - now

  • Developed the operational planning, phased implementation, and sustainment protocols for suicide prevention in accordance with TJC guidelines. Partnered with the System VP CNO to establish policy, training, and supportive process across 60 hospital-based outpatient locations and six regions. During the first six-month period, the program trained over 900 staff members and provided supportive care for over 6,000 patients.• Oversaw the internal OpEx team's 5S project, which optimized the onboarding process for new hires by designing unique orientation trainings and roadmaps to reflect current operational management system.• Trained clinical teams Managing for Daily Improvement (MDI) for Subsequent Blood Pressure metric in DMAIC problem solving process. Supported and coached the team through 30, 60, 90- day cycles resulting in 71% improvement. Show less • Oversaw the strategic alignment of the net new position requisition process with service line leaders. Defined the duties and responsibilities of Practice Administrators, Managers, and Service Line Administrators by coaching leaders in Quality Function Deployment (QFD).• Established five locations for the Community Summer Outreach Pediatric Clinic in central Indiana with success, serving over 2,500 children. collaborating with internal and external stakeholders to design the operations concept and provide coaching, making use of standard processes, personnel, resource management, and capacity planning. • Hiring contributor for department applicants; reviewing, screening, interviewing, and managing applicant submissions and coordination for hire. Responsible for onboarding new hires and helping them acclimate with our team. • Oversaw and guided internal OpEx team through a communication event; utilizing VOC and coaching members to model best practices of daily huddles and regular review of internal standard work. The team developed a model with standards, testing improvements through PDCA cycles, resulting in regular bi-annual review of internal document management system and standard work. • Collaborated with a multidisciplinary team at the system level to simplify the process of Service Line Agreements, consolidating over 1,000 internal contracts into a single intercompany master service agreement. Show less • Organized and led multi-organizational teams through launch of new product service across 43 primary and urgent care locations. Delivering !00% readiness within 24 hours of product release and distribution date. • Constructed and effectively implemented daily meetings throughout three ambulatory service lines: educating front-line employees and executives at all levels. Used ADKAR and change management tools to monitor process adoption, determine preparation needs, and evaluate preparedness. • Partnered with the system marketing team to gather patient preferences on virtual visits. Using both qualitative and quantitative VOC data for the software request for proposals, a Kano model analysis was carried out on 2,300 replies; QFD criteria related to customer preferences were submitted for RFD proposal. Show less Supported executive and service-line level teams in leading large and small scope projects & events for patient centered care model within two multi-specialty clinics. Coached teams in inventory project analysis to identify and create par levels for improvement initiatives at multiple healthcare campus clinic sites.Facilitated multiple improvement trainings for over 200+ team members focused on project planning, problem solving, and critical thinking skills. Supported departments efforts utilizing change management, process improvement and six sigma methodologies to meet deliverables and reach sustained outcomes. Maintained metric alignment reports of the organization financial, quality, and patient safety goals. Show less

  • Senior Improvement Leader

    Nov 2023 - now

  • Improvement Leader

    Nov 2021 - Mar 2024

  • Transformation Project Manager

    Mar 2020 - Feb 2022

  • Transformation Associate

    Jul 2018 - Mar 2020