Experience

• 

  Allstates trust bank plc

  Nov 1999 - Jan 2006

  Operations supervisor

  customer services, cash operations, clearing representative, funds transfer/ western union Rep, treasury and investment, accounts reconciliation etc

• 

  Oceanic bank

  Jan 2006 - Jan 2013

  Customer service manager
• 

  Ecobank transnational incorporated

  Jul 2013 - Jul 2023

  Responsible for growth of POS/QR/Mcash and other collections products via merchant acquiring, channel productivity and efficiency while providing strategic and operational support at the regional level.- Develop business tracking reports for various acquiring channels and help monitor competition in the market.- Conduct regular sales training on products and sales opportunities.- Ensure compliance to approved regulatory guidelines for eBanking products.- Manage field Digital Support Agents (DSAs) to ensure effective POS/QR/Mcash installation, testing, deployment as well as merchant training and support.- Identify high/low performing merchants in the acquiring portfolio by daily transaction monitoring as well as conducting various analyses and developing initiatives/strategies to acquire the most profitable merchant type. - Attend performance review meetings with product teams and other stakeholders.- Liaise with Payment Terminal Service Providers (PTSPs) and other support vendors for efficient set-up, customisation, monitoring and support.- Coordinate collections via various channels for special events, schools, churches, public utilities as well as State and Federal taxes (IGRs). Show less

  • Regional Channel Officer, POS and Web Acquiring and Collections

    Aug 2017 - Jul 2023

  • Relationship Manager, Personal Banking

    Jul 2015 - Aug 2017

  • Cluster Business Head, Personal Banking

    Sept 2014 - Jul 2015

  • Branch Manager

    Jul 2013 - Sept 2014
• 

  Rainbow care solutions ltd

  Sept 2023 - now

  Care coordinator and client service advisor

  Responsible for managing a growing Live-in care package portfolio which also involves building relationships with service users, their families and care professionals to ensure that outstanding care is delivered. This includes Customer satisfaction visits to service users homes to resolve any issues that they may have or to enhance their experience with the care services being received. Also responsible for scheduling Care workers into work to ensure continuity for service users while ensuring that requirements are matched to their skill sets. Show less