Experience

• 

  Nexus inc.

  Aug 1995 - Aug 1997

  Case manager/counselor
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  Tri-county mental health services

  Jan 1996 - Jan 2004

  • Program Coordinator (Housing Unit)

    Jan 1999 - Jan 2004

  • Program Coordinator - Acting Manager (Crisis Unit)

    Jan 1998 - Jan 1999

  • Children's Crisis Worker (Children's Services)

    Jan 1996 - Jan 1998
• 

  Elderly housing development & operations corporation

  Jan 2004 - Jan 2006

  Manager

  About the company: Nationwide provider of safe, secure, and affordable housing for senior citizens with 56 affordable senior housing communities.I joined EHDOC to manage all aspects of operations for two housing properties in South Boston and Charlestown, MA. This work included overseeing $25 million in physical plan assets and leading the program team in addition to renovation projects and program leadership. I also managed all financial transactions related to leasing, operations, contract administration, and budget development.DELIVERED RESULTS:► Improved the level of service for tenants by bringing in translators for underserved populations for the first time in 10+ years to better meet individual needs. Show less

• 

  Mainehealth

  Apr 2006 - now

  About the company: Statewide mental health organization providing care for 300K inpatient and ambulatory visits annually across 38 locations. Maine Behavioral Healthcare was acquired by MaineHealth in late 2019. Today, I lead a four-person team driving excellence across risk management, patient safety, quality improvement, regulatory compliance, accreditation, litigation support, and public data reporting on patient safety and patient experience.I also serve as the:► Corporate compliance officer (CCO) for MBH► Risk manager for Spring Harbor Hospital► Patient safety officer for Spring Harbor HospitalFor nearly two years of my tenure in this role, I have acted as the functional VP for the Quality Department by assuming additional responsibilities and reporting directly to C-level leadership including the CMO and CNO. KEY ACHIEVEMENTS:► Elevating quality management team engagement and experiencing near-zero employee turnover. ► Driving licensing and accreditation for the hospital, nine residential facilities, 20+ community-based mental health locations, and several substance use treatment locations by liaising with The Joint Commission (TJC) and DHHS.► Achieving 41.5% lower citations (RFIs) by TJC than the national average and zero conditional-level findings during our 2018 accreditation visit. ► Launching the first-ever AHRQ Culture of Safety Survey for ambulatory services to measure quality and foster continuous improvement for our community-focused services.► Leading all MBH-related functions to launch an electronic incident reporting system across MaineHealth. ► Decreased the time to complete conflict of interest reporting from eight months to just 30 days.Committee Memberships Include:►Chair of the MBH Corporate Compliance Committee►Member of the MBH Board of Trustees Behavioral Health Advisory Board►Member of the MBH Board of Trustees Quality Excellence Committee►Member of the MaineHealth Quality and Safety Operations Team Show less I initially joined MBH to serve as the primary contact for patients and families with grievances and concerns related to Spring Harbor Hospital (SHH) and the Department of Psychiatry for Maine Medical Center (MMC). In this role, I maintained compliance with regulatory and accreditation requirements for The Joint Commission and collaborated with DHHS for on-site investigations. I also:► Led investigations and prepared formal responses regarding patient and family grievances.► Served as the subject matter expert for senior leaders and the Legal Department and delivered presentations and training for community groups and clinical/non-clinical hospital staff on patient’s rights, regulations, and laws related to behavioral health.► Mitigated the hospital’s risk exposure by researching risk-related incidents to identify opportunities for improvement and compliance across operations and policies.During this time, I earned recognition by the legal department / corporate counsel for decreasing the number of grievances that escalated to Level III appeal or litigation through excellence in proactive service delivery. Committee Memberships:► Patient Rights Committee chair► MBH Board of Trustees Behavioral Health Advisory board member► SHH Ethics Committee member► SHH Safety Committee member► MMC Grievance Committee member ► MMC Emergency Department Clinical Services Committee member Show less

  • Director of Risk Management & Compliance - Maine Behavioral Healthcare

    Jul 2017 - now

  • Patient Rights Liaison, Spring Harbor Hospital (Now part of MaineHealth System)

    Apr 2006 - Jul 2017