Experience

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  Qnb group

  Nov 2005 - Feb 2023

  Act as the first assistant to the branch manager in a Retail Branch. Assume full responsibility of the branch and the branch team, specifically on the absence of the Branch Manager. Supervise and administer the operating functions of the branch. Direct, coordinate, and plan the activities of branch business development. Sell and promote the full range of products to both existing and potential customers. Serve as a sophisticated customer contact point in cards, loans, collections, funds transfers, bank drafts, remote banking services, as well as other services. Ensure that branch operations are efficient to achieve the objectives of the bank. Develop sales efforts to achieve the targets and branch profit objectives. Responsible for Safwa clients' portfolio. Serve as a sophisticated customer contact point in all Retail banking products & services. Responsible for Safwa clients' portfolio. Sell and promote the full range of products to both existing and potential customers. Ensure that branch operations are efficient to achieve the objectives of the bank. Show less Act as a replacement for Head of Operations on vacations.Head of Operations:Manage, plan, and coordinate business activities of the Operations unit of the branch to ensure that efficient and effective services are provided to customers in several operating areas. Ensure branch operational activities run smoothly and efficiently. Maintain branch accounting and prepare periodic reports. Act as the compliance officer and money laundering correspondent of the branch. Coordinate the diverse logistical work within the branch. Show less Serve as a primary point-of-contact for customers. Receive and process card and loan applications, funds transfer, collections, standing orders, bank drafts, traveler checks, certified checks, as well as other means of payments. Administer remote banking products and loans to the assigned group of individuals. Develop branch business in connection with assigned accounts as well as prospect customers to meet and exceed the targets. Provide competent sales and sound adherence on granting loans. Take advantage of every opportunity to delight customers, sell the bank, and demonstrate interest in providing other services Show less Meet existing and potential customers and serve as the most informative customer contact point for general customer requests. Achieve selling targets. Open and process all types of customer accounts. Verify and review account signatures, legal documents, and internal customer proxies. Administer and process cheques presented for collection. Maintain account conditions. Manage the operations of safe deposit boxes and general correspondence of the customers. Take every opportunity to delight customers, sell the bank, and demonstrate interest in providing other services. Perform a range of office duties as requested by the RTL, Relationship Manager, or the Branch Manager. Show less

  • Head of Assets Management & Products Proposition

    Aug 2020 - Feb 2023

  • Branch Manager

    Nov 2017 - Aug 2020

  • Senior Business Consultant

    Apr 2015 - Nov 2017

  • Business Consultant

    Jan 2013 - Mar 2015

  • Deputy Branch Manager

    Jun 2009 - Dec 2012

  • Head of Operations

    Jun 2009 - Dec 2012

  • Relationship Executive

    Feb 2007 - May 2009

  • Trainer

    Jan 2008 - Dec 2008

  • Customer Service Representative

    Nov 2005 - Jan 2007
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  The egyptian credit bureau s.a.e (i-score)

  Feb 2023 - now

  Head of products development