Trudy Brown

Trudy Brown

Quality Control Officer / Diamond Grader

Followers of Trudy Brown536 followers
location of Trudy BrownGreater Adelaide Area

Connect with Trudy Brown to Send Message

Connect

Connect with Trudy Brown to Send Message

Connect
  • Timeline

  • About me

    Customer service and business leader

  • Education

    • Risdon High School

      -
    • Risdon Park High School

      1980 - 1984
  • Experience

    • Mark Mcaskill Jewellery

      Mar 2002 - Jun 2005
      Quality Control Officer / Diamond Grader

      • Reporting to Chief Executive Officer.• Provide superior quality control to maintain a high level of standard.• Organise and inspect all gemstones and diamonds.• Liaise between production staff and subcontractors.• Inventory control for precious metals and stones.• Coordinating high priority Special Orders within limited time.• Liaise and develop ongoing relationships with clients. • Overseeing production from order to delivery.• Provide management support and relief as necessary.• Maintaining production deadlines for large buying groups.• Training of staff in a specialised field.• Encouragement of staff in a high turnover / high pressure environment.• Invoicing /dispatch and other administration duties. Show less

    • Michael Hill

      Jun 2005 - Jun 2006
      Manager

      store manager of new stores in adelaide

    • GREAT SOUTHERN RAIL LIMITED

      Oct 2006 - Nov 2011

      Provide guidance and support to remote terminal managers Coordinating Australia wide check in services • Coordinating the merchandise range, and development of products to suitBusiness requirements. • Provide monthly reporting on sales activity and produce accurate reports on project updates. • Monitor staff adherence to company polices, internal procedures and professional standards.• Resolve high level complaints and difficult customers seeking higher authority.• Identify and address all staff training needs and conduct coaching sessions.• Conduct staff recruitment and selection. Show less

      • National Terminal Teamleader

        Jul 2010 - Nov 2011
      • Team Leader/ Sales

        Oct 2006 - Jul 2010
    • Journey Beyond Rail

      Jun 2012 - Jun 2016

      • Manage all arrivals and departures to and from the Adelaide Parklands Terminal.• Provide guidance and support to remote terminal managers Coordinating Australia wide check in services • Coordinating the merchandise range, and development of products to suitBusiness requirements. • Provide monthly reporting on sales activity and produce accurate reports on project updates. • Monitor staff adherence to company polices, internal procedures and professional standards.• Resolve high level complaints and difficult customers seeking higher authority.• Identify and address all staff training needs and conduct coaching sessions.• Conduct staff recruitment and selection. Show less

      • Guest Service Team Leader

        Sept 2006 - Jun 2016
      • Sales Team leader

        Jun 2012 - Apr 2013
    • Awpl

      Dec 2016 - Oct 2017
      Bussiness Manager Australia Way Pty. ltd.- Adelaide and Darwin

      • Report to Executive Management Team.• Drive stores to achieve financial objectives. • Ensure store are within financial and budgeting targets.• Liaise with Airport Management • Drive service levels in store with customer focus.• Visit stores regularly to maintain relationships.• Organise staff recruitment and selection.• Prepare and deliver staff training program.• Identify and implement succession planning. • Review monthly performance summaries of all staff members.• Inventory control of all products.• Identify concepts for display and promotional material.• Maintain familiarity and compliance with workplace, health and safety policy and AWPL procedures. Show less

    • TRAVELITE

      Jan 2018 - Nov 2021
      Store Manager
    • DRIVER GROUP AUSTRALIA PTY. LTD.

      Jun 2018 - Nov 2021
      Adealide Manager
    • South Australian Museum

      Nov 2021 - now
      Retail Operations Manager South Australian Museum
  • Licenses & Certifications

    • Diploma of Gemmology

      Jewellers Association of Australia
      Dec 1999
  • Volunteer Experience

    • committe member from 2005-2010

      Issued by Bone Growth Foundation,now Bone Heatlh Foundation on Feb 2010
      Bone Growth Foundation,now Bone Heatlh FoundationAssociated with Trudy Brown
    • Fund raiser and Basher for Northen Territory

      Issued by Variety, the Children's Charity on Oct 2012
      Variety, the Children's CharityAssociated with Trudy Brown