Hania Ahmed

Experience

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  Bruce Mather Ltd

  Sept 2012 - Dec 2012

  Lettings Negotiator

  At Bruce Mather Ltd, I was responsible for adding and updating tenant and property details on CFP, Rightmove and Zoopla. I would respond to any enquiries about viewings via telephone or e-mail, and also arrange viewings with tenants and landlords. A high level of customer service and interaction was required as part of my role at Bruce Mather. My role also involved liaising between tenants and landlords regarding any repair or maintenance work which needed to be carried out at the properties. I was responsible for gaining details of the repair work and forwarding on works orders to contractors, in order for them to arrange to go out and carry out the repairs. The duties at Bruce Mather varied from day to day, however, some of the tasks which I carried out on a daily basis included rent chasing, carrying out and updating inventories at properties, arranging valuations and inspections, typing up landlord inspection letters, general filing and organising tenant details, gathering applications and updating tenant details with electricity and gas service providers. I was also given the opportunity to design the Company tout for promotional purposes, using the knowledge and skills that I gained through the Marketing & Advertising modules at University. Show less

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  Monarch Airlines

  Jan 2013 - May 2014

  EU261 Claims Administrator

  My role as an EU261 Claims Administrator in the Integrated Operations Centre (IOC) department primarily involved investigating and entering information regarding flight delays, subject to the EC261 guidelines. I was responsible for dealing with confidential information regarding passengers and cabin crew members, as well as liaising with other departments such as Customer Service, Customer Relations, Legal, and Engineering. My role also included researching and entering data in to Excel spreadsheets for the Civil Aviation Authority, so I have ample experience with Excel, as well as other Microsoft packages such as Outlook, Word, PowerPoint, and Publisher. I also occasionally assisted Ground Operations with Daily Delay Reports, Captain’s and Sales Briefs for Adhoc flights, as well as Operational Returns. I regularly entered data from the Operations Returns in to Movement Control on Sabre, and also assisted Pre-Ops with entering information to Rainmaker. I therefore have extensive experience with using Operations systems such as Sabre, iSeries, FOMS, AMOS and Rainmaker. Show less

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  Speak First

  May 2014 - May 2015

  Client Services and Finance Assistant

  My responsibilities within Client Services ranged from analysing and processing training course evaluation forms for marketing purposes, overseeing Open Course days for clients within the office, carrying out feedback analysis for the sales team as well as other day to day tasks such as stock takes and office maintenance. I was also responsible for ensuring that all training materials for global and UK courses were printed, processed and couriered on time. The finance aspect of my role included using SAGE system to input supplier invoices, create customer involves, update bank records and post credit card payments. Show less

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  Bond Solon Training

  Jun 2015 - Oct 2017

  I was primarily responsible for supporting the marketing team in delivering effective marketing initiatives for the promotion of Bond Solon's brand and training within the market. I was also responsible for assisting in the following;• Email marketing communications via ExactTarget, which included legal/ event updates, promotions and announcements of publications with own copy-writing. • Producing social media content on various channels, including Twitter, LinkedIn and Smarpshare; producing and managing the content calendar and providing monthly analysis and statistics on all social media activity.• Developing design briefs for innovative and creative developments for marketing material, events, publications and website content. • Managing and updating all course details, dates, news, logos and promotional material on the company website using Umbraco. • Monitoring website traffic and user activity through Google Analytics dashboard. • Assisting the sales team with ad-hoc projects and bespoke communication regarding public and in-house training courses, conferences and legal updates. • Assisting and coordinating with the Events team to ensure the smooth running of the Annual Expert Witness Conference in Westminster. This involved proofreading and writing up email mail shots, collating marketing materials, brochures, certificates and managing the social media campaign running up to and during the event. • Preparing and editing hard copy mailshots. This marketing activity comprises working with external suppliers e.g. printers and designers for producing promotional content. Show less Within my role as Client Services Coordinator for Expert Witness Training, my key responsibilities included;• Processing course logistics and bookings for Experts public and in-house training and ensuring that all course details and joining instructions were proof read and delivered in a timely manner. • Updating delegate, trainer, and event details using WREN and WAS systems.• Liaising with venues in London and Manchester and allocating all training sessions.• Being the main point of contact for all trainers, solicitors and barristers.• Events Management for the annual Experts Witness Conference.• Assisting the Marketing team with the running and management of the Experts Witness Conference.• Collating marketing materials and brochures.• Assisting with mailshots for Marketing purposes.• Managing all queries from clients and liaising with Cardiff University regarding course assessments. Show less

  • Marketing Assistant

    Apr 2016 - Oct 2017

  • Client Services Coordinator

    Jun 2015 - Apr 2016
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  The RSA (Royal Society for the encouragement of Arts, Manufactures and Commerce)

  Jan 2018 - Feb 2018

  Fellowship Communications Coordinator

  • Kept the Fellowship website pages up to date, ensuring quality and consistency. • Provided administrative support to the Fellowship communications Manager and the wider Fellowship team. • Drafted the fortnightly Fellowship newsletter.• Put together a monthly communications report, together with the Fellowship Communications Manager.• Supported the Fellowship Engagement team to send out targeted emails to Fellows. • Proof-read and copy-edited blogs and short articles written by RSA Fellows.• Undertook other ad hoc administrative or communications tasks such as using social media, updating google docs for stakeholder groups, and responding to email queries. Show less

• 

  Farrer & Co

  Feb 2018 - Dec 2021

  • Monitor and produce social media posts, plans and campaigns on LinkedIn, Twitter and Instagram.• Manage the social media calendar on Hootesuite followed by analytics reports.• Maintain and update the firm's website using Episerver, including website bio's, articles, press releases, sector focused campaigns, keywords, meta titles and meta descriptions.• Proof and edit content for the website to ensure that it is in line with the firm's house style and tone of voice.• Collate stats reports on email marketing campaigns, social media and website activity and provide analysis as well as suggestions on how to improve search engine performance and visibility across all digital platforms.• Monitor sources of traffic and KPIs using Google Analytics and Data Studio, and propose new ideas to increase traffic and SEO.• Create marketing materials on InDesign and Illustrator including brochures, invitations and handouts for events and promoting services.• Review and quality control all email marketing campaigns on Vuture and carry out technical checks of all links, triggers and send details.• Work with the firm's digital agencies to create strategies and bespoke campaigns using Wireframe, paid social media and other digital channels.• Train new members of the team to ensure that they are competent and have a good understanding of all digital systems and processes.• Manage the legal directories submissions for Chambers and Partners and Legal 500 which involves coordinating deadlines and draft submissions, and uploading submissions externally.• Produce copy for the website, invitations, bulletins, and the Intranet. Show less • Effectively planned and produced email marketing campaigns on Vuture for internal/ external events, newsletters and legal updates.• Produced copy for the website, invitations, bulletins and the Intranet.• Drafted social media posts, plans and campaigns.• Managed the comms content calendar and provided monthly analysis and statistics on all email campaigns and social media activity.• Maintained and updated the firm's website using Episerver, including website bio's, articles, press releases, keywords and meta descriptions.• Created stats reports and monitored KPIs using Google Analytics and Data Studio, and proposed new ideas to increase traffic and SEO.• Attended marketing meetings on a weekly basis to discuss ongoing projects, opportunities and new strategies.• Produced monthly analysis on press and media coverage and managed the firm's Meltwater subscription. Show less

  • Digital Communications Executive

    May 2019 - Dec 2021

  • Marketing Assistant

    Feb 2018 - May 2019
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  CMS UK

  Jan 2022 - now

  Website Manager

  • Oversee the overall performance, functionality, and content of the firm website, resulting in a 64% increase in page views within the first year.• Manage Google Ads campaigns, optimising ad performance, and achieving over 4 million impressions and 20,000 clicks.• Create comprehensive design briefs for digital campaigns, ensuring alignment with brand guidelines and marketing objectives.• Monitor and analyse website analytics, generate reports, and provide actionable insights to enhance online presence and user experience.• Collaborate with design and web development teams to implement visually appealing and user-friendly website features.• Participate in sprint planning sessions, collaborating with other teams to set priorities, allocate resources, and establish achievable goals for project sprints.• Project management across teams, ensuring successful execution of firmwide campaigns within scope, budget, and timeline.• Conduct regular website audits to identify and resolve issues like broken links and web page errors.• Line manage the web team, providing leadership and guidance, and fostering a collaborative and innovative work environment. Ensure the teams goals are aligned with the digital strategy and that they deliver high-quality results.• Provide firmwide training sessions on website best practices, SEO, content writing, engagement and visual appeal.• Conduct thorough keyword research to enhance search visibility, and address gaps in keywords to improve overall search strategy.• Work with cross-functional teams in the development and launch of new website features, improving user experience and functionality. For example, improving the website search function, and development of new web page templates.• Review and improve internal processes and workflows.• Edit videos using Premiere Pro for promotion on social media, website and intranet. Show less