Sylwia B.

Experience

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  Da Mikele Illagio Venue

  Dec 2012 - Sept 2016

  Venue and Event runner. Banquet runner.

  Effectively anticipate and respond promptly to the needs of all guest and vendors. Running errands, craft project. Oversees vendor set up, teardown and clean up of event spaces.

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  Self-employed

  May 2016 - Aug 2021

  Waitress
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  IGT-City Property Development

  Jan 2018 - Jul 2021

  Quickly and accurately answered customer questions, suggestedeffective solutions and resolved issues to increase customer satisfaction. Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

  • Customer Care Representative Building Maintenance

    Jan 2018 - Jul 2021

  • Customer Care Representative

    Jan 2018 - Jul 2021
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  Alliance Security US

  Aug 2021 - May 2023

  Ambassador Officer

  -Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience-Assist in wayfinding, guest flow, and line management. Using the Evolv scanners and computer system.-Engage in a diverse group of guests in a high-volume environment-Guide guests through the ticket purchasing process on all possible sales channels-Emergency response calls on radio that includes detailed descriptions of people and incidents that happen at the time. Show less

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  SUMMIT One Vanderbilt

  Aug 2021 - Jul 2023

  • Guest Experience Ambassador

    May 2022 - Jul 2023

  • Ambassador Officer

    Aug 2021 - Jul 2023
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  CSS Security

  Apr 2022 - Sept 2023

  Event Staff

  -Security for indoor and outdoor concerts, festivals, sporting games, automotive auctions, corporate parties.-Screen patrons during ingress via bag searching technique, hand wander metal detector, ID verification scanner.-Protect the staff and venue ownership group assets by watching for security breaches at vital checkpoints.-Regulate and monitor credentials of everyone for specific access to sensitive location areas throughout venues.-Respond quickly to potential crowd control issues, provide escorts for unruly fans when ejections are warranted.-responsible for suppressing the disturbance. Show less

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  Brookfield Properties

  May 2023 - now

  Administrative Assistant

  Supervises and assists in the direction of a major department; assists a director of Security and FLSD Lead official in the development of operating procedures; confers with him on matters affecting personnel, policy and other administrative problems; makes complex operational decisions; supervises a number of subordinate staff.Manage day-to-day community operations to exceed member expectations and uphold quality and standards of our Building space• Conduct member feedback analyses to address opportunity areas and create action plans• Develop and maintain relationships with third-party partners (building, facilities, F&B, etc.) to ensure efficient and effective operations and oversee completion of workorders• Manage pantry and supply inventory and ordering, and oversee mail and package process• On-board and welcome new members warmly by managing their move-in process. Send off former members professionally while managing the move-out procedures• Review and submit accounts payable invoices in our internal systems, and identify trends and ways to reduce costs while still maintaining our high standards• Ensure education and enforcement of the Building policies and procedures for all members Show less

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  Madison Square Garden Entertainment Corp.

  Jun 2023 - now

  Event Staff