Pamela Parra

Experience

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  ICBV Instituto Cultural Brasil Venezuela

  Feb 2005 - Dec 2007

  Portuguese Teacher

  In-company classes

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  TeleSUR

  Dec 2007 - Jun 2013

  Portuguese Translator

  Translation of the Portuguese Newscast, Day Highlights, Opinion ArticlesPress Conferences and Interviews InterpretationVoice Over

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  Freelancer

  Jan 2009 - Jul 2021

  English > Portuguese/Spanish Translator and Interpreter

  Politics, social economy and environment (+70k)CRM Software (+20k)Marketing and telecom (+50k)Harvesting and Agriculture (+50k)IBM, app development (+20k)Subtitling, splitting, audio transcription (+40k)

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  Ushuaia Solutions

  Feb 2014 - now

  *Problem solver.*Responsible for the compliance of operation to quality and translation management requirements of ISO 17100.*Ensure that projects are running correctly, issues are reported and tackled, and risk is minimized.*Provide recommendations for QA processes, automation, project handling and overall project management strategy to ensure projects are delivered on a timely manner and with the highest quality.*Responsible for managing in-house team work dynamics.*Responsible for planning in-house team onboarding training.*Escalation main contact.*Supervise PM's team.*Project management optimization: search and propose new management tools and strategies.*Develop and execute strategy to meet Operations goals established by CEO and Founders.*Identify the root cause of risks and opportunities, propose multiple, actionable solutions, and weigh tradeoffs to recommend the best approach.*Act to resolve issues that prevent the team working effectively.*Maintain productive working relationships with immediate team and cross-functional stakeholders.*Monitor, understand, and interpret key operational and financial metrics to help dictate strategy and action plans.*Responsible for the Operations team career development and trainings planning.*Proactively identify opportunities to offer additional services to clients. Show less Transition into the production management tasksImprovement of soft skillsLearning different strategies to solve problemsProduction team coordinationImprovement of strategies to achieve efficient meetingsDaily meetings with the PMs teamStudy of different clients/accounts and needsHow to measure profit and define it to each accountOnboarding of freelancersTraining coordination of new in-house PMs and translatorsHelping PMs to solve problems (projects, translators, deadlines, client's requests) Show less Comprehensive analysis of new localization projects, assessing client's requirements and expectations.Provision of linguistic support to project teams (freelancers and in-house) in translation tools, glossary creation, terminology and query management, style guide and guidelines drafting.Coordination/participation in project/client meetings, including onboarding, project kick-off, briefings, cost tracking meetings, etc.Oversight junior team members.Monitoring of end clients' satisfaction, requests and expectation, assessing and implementation of improvement action plans.Preparation of presentations for clients (quarterly business reviews).Quality control of deliverables, ensuring that the project's team uses the quality check tools required, follows project's instructions and guidelines. Show less Coordination of multilingual localization and translation projects.Direct contact with end-clients and PMs from other agencies.Creation of project plans and schedules based on client-specific needs.Assignment of required project resources (people, tools, hardware, software, etc.).Organization, assignment, and monitoring of the work of team members. Ensure team's compliance with client's instructions, style guide, and terminology guidelines.Ensuring deliveries meet deadlines, are on budget and meet quality criteria.Development of project plans and workflows, management of time, budget, resources and quality control.Control of project budgets, cost tracking, issuance of quotes and jobs in the company's Management Software. Show less Translation, editing and proofing: IT, serialization, software and processes automation tools, audio and video applications for smartphones, Cloud CRM software, MarketingSubtitling, splitting, timingAudio transcriptionLSO (Language Sing-Off): final files reviewing to detect spelling errors, untranslated text, incorrect spacing, truncated text and incorrect formatCopywriting for social media (Facebook, Twitter, LinkedIn)Quality checksProvision of feedbacks (in writing and meetings)Glossary creation for new Portuguese accountsStyle guide and guidelines preparation for new Portuguese accountsAdvanced use of CAT Tools: Studio, Memoq, Transit NXT, Translation Workspace, Memsource, SmartcatUse of Xbench and Studio Verify as quality check tools Show less

  • Operations Manager

    Jan 2022 - now

  • Assistant Production Manager

    Oct 2021 - Jan 2022

  • Senior Team Leader (Project Manager)

    Feb 2021 - Sept 2021

  • Team Leader (Project Manager)

    Jul 2018 - Feb 2021

  • English-> Portuguese<->Spanish In-House Translator

    Feb 2014 - Jul 2018