Simeron Dsouza

Experience

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  The Orchid Hotel (C/O Kamat Hotel India Limited)

  Jul 1997 - Feb 1998

  Management Trainee / Trainee Chef De Partie

  Preparing specific food items and meal components at the station. Following directions provided by the head chef. Collaborating with the rest of the culinary team to ensure high-quality food and service

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  Jet Airways

  Feb 1998 - Jul 2008

  In Flight Manager

  Contributed concerted efforts as part of the airline task force committee to increase customerexperience from 88.4% to 93.6% • Headed in flight operations on domestic and international routes responsible for the safety, service and security of guests on board.• Facilitated several operational efficiencies by conducting training workshops and international audits.

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  Kingfisher Airlines

  May 2008 - Jul 2013

  Cabin Crew Manager

  • Successfully integrated the airline into One world Alliance as a project lead.• Integral part of the project team responsible for the merger / acquisition of low-cost airline into the organizations fold.• Managed diverse stake holder teams for smooth facilitation of charter operations to meet customer expectations.• Represented the department as part of a task force that investigated reasons for delays and created strategies for process improvement and closure of gaps by conducting root cause analysis. Improved airline on time performance from 89.1% to 94.5%• Conducted operation and customer excellence training as part of the project team which resulted in the airline receiving its 5-star status. Show less

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  Arik Air

  Aug 2013 - Sept 2014

  Cabin Crew Performance Manager

  • Automated employee performance management system to track and monitor the performance of employees in a manner that is consistent and measurable• Enhanced workforce productivity through engagement initiatives to ensure employees are invested in their work and turnover is minimized.• Established a career progression path for all roles within the department.• Facilitated cost saving by re negotiating contracts with vendors and streamlining existing processes to enabling a cost shrinkage of 6,751,680 (approx. 110,800 CAD) Show less

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  Reliance Brands Limited

  Dec 2014 - Jan 2016

  Training Manager

  • Collaborated with the team to develop business and communication strategies to optimize profitability.• Designed training methodologies to mentor and motivate frontline employees to achieve targets.• Developed a unique mystery auditor reporting mechanism with inputs from stakeholders leading to enhancing customer experience to 98.5%

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  SaudiGulf Airlines - خطوط الطيران السعودية الخليجية

  Feb 2016 - Aug 2019

  Cabin Crew Performance and Operations

  • Engaged with regulatory and government bodies to obtain airline operating permit supported by detailed project charter and defined work flows.• Steered the development of work groups to create high-performing teams for airline start up.• Led the department efforts through training and management of stakeholders, budgetary allocations, risk assessments and mitigation.• Implemented key process automations such as hazard assessment applications to reduce human error and increase safety compliance Show less

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  IndiGo (InterGlobe Aviation Ltd)

  Sept 2019 - May 2022

  Associate Director Regulatory and Compliance

  • Collaborated with government and regulatory bodies to create an effective safety framework.• Evaluated and audited training management / control systems using internationally recognized IOSA audit principles.• Controlled and planned inflight safety project charter and monitored time estimates to project completion.• Envisioned project resource needs using data visualization for informed decision making.• Successfully pioneered the use of Hybrid methodologies to manage the blended learning approaches of learning management systems and face to face regulatory training.• Integrated stakeholder feedback and performance metrics to measure project impact. Show less

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  Accor - North & Central America

  Jul 2022 - Jul 2023

  Accor Global Reservations

  • Facilitate customer grievance redressal and auditing of current processes.• Develop and maintain strategic long-term trusting relationships with high volume clients in Northern and Central America to achieve a satisfaction score of 97%• Serve as a link of communication between key customers and internal teams.• Expand relationships with new and existing customers by proposing solutions that meet their objectives • Prepare reports and dashboards of progress and forecasts to internal stakeholders using key accounts metrics. Show less

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  Porter Airlines Inc.

  Aug 2023 - now

  Quality Assurance and IOSA Specialist