Ahmed Farrag

Experience

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  Robotech Information Technology

  Sept 2015 - May 2016

  Marketing & customer relationship specialist

  • Developed marketing strategic plans and suggested new product ideas, resulted in expanded Customer hub by up to 100%.• Prepared advertisements and facilitated client meetings, • Analyzed customer satisfaction and measured success metrics. • Successfully sold the first Software as a Service "Education Management System" to multiple educational institutes.

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  Sudatel Telecom Group, Ltd

  May 2016 - Dec 2017

  Talent Program (Account Manager @ Sudatel data center)

  • Managed customer complaints, change requests, and coordinated with AM and presale teams. • Researched customer needs and updated customer database, contracts, proposals, and documents. • Participated in solution design sessions and delivered customer presentations. • Increased sales by 300% within a year and a half.

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  Goot

  Dec 2016 - Apr 2017

  Co-Founder & Social Media specialist
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  AZ Technology

  Mar 2018 - Feb 2019

  Business Development Specialist

  • Proactively research, identified, and pursue potential business opportunities• Identified and target key decision-makers within potential client organizations• Developed and maintain strong relationships with clients, partners, and industry professionals, resulted in increased sales by up to 80%.• Analyzed market trends and competitor activity to identify new growth opportunities• Collaborated with internal teams to develop compelling sales and marketing materials• Led negotiation and contract discussions with potential clients• Tracked and analyzed sales data to evaluate performance and identify areas for improvement Show less

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  Zain Sudan

  Feb 2019 - Nov 2022

  • Led a team in developing, implementing, and maintaining IoT solutions, integrated services, and IoT services strategy.• Defined project goals and develop strategies to ensure successful project delivery.• Collaborated with cross-functional teams to identify opportunities for business growth.• Monitored project progress and addressed any issues or challenges that arise.• Ensured compliance with industry standards and regulations.• Analyzed customer requirements to align Solutions with their business needs. • Created Market and Product Requirements Documents, and selected vendors through RFPs. • Ensured product success by collaborating with early adopter customers for feedback and implementation. • Owned the business plan for Zain SD's IoT services, including market analysis and financial projections. Show less • Develop and implement digital strategies to optimize customer acquisition and retention.• Manage and analyze website analytics to identify areas for improvement and growth.• Collaborate with cross-functional teams to create and execute digital marketing campaigns across various platforms.• Conduct market research and perform competitive analysis to identify digital trends and opportunities.• Oversee the development and maintenance of digital assets, including websites, social media platforms, and mobile applications.• Monitor and measure the performance of digital campaigns and initiatives, providing regular reports and recommendations for improvement.• Generated reports for revenues, new subscriptions, un-subscriptions, and active user base. • Developed IVR and digital services tracking sheets and KPIs. • Prepared project status reports for Top management. Show less • Design and deploy cloud-based solutions in collaboration with internal teams and clients• Develop and implement cloud architecture and strategies to meet business needs• Manage and monitor cloud environments to ensure optimum performance and availability• Identify and resolve issues related to cloud infrastructure and services• Collaborate with cross-functional teams to integrate cloud solutions with existing systems• Provide technical support and guidance to internal teams and clients on cloud-related matters• Conduct regular audits and assessments to ensure compliance with security standards and best practices Show less

  • IoT and Integrated Services Team Leader

    Mar 2022 - Nov 2022

  • Digital Services & Content Specialist

    Oct 2020 - Mar 2022

  • Cloud Services and Hosting Solutions Specialist

    Feb 2019 - Mar 2022
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  Etisalat UAE

  Nov 2022 - now

  Sr. Project Manager: Mobile and M2M PD

  • Lead and manage the planning, execution, and delivery of complex projects from initiation to closure• Define project objectives, scope, and deliverables in collaboration with stakeholders, resulting in increased timely product delivery commitment to up to 95%.• Develop and maintain project plans, including project schedule, budget, and resource allocation• Coordinate and direct cross-functional project teams to ensure project milestones are met.• Identify and mitigate risks and issues, develop contingency plans, and drive problem resolution• Monitor project progress, track key performance indicators, and report on project status to stakeholders• Develop a prioritization matrix considering market impact, revenue, company strategy, and regulatory requirements. Show less