Margaret Hinds, MS Human Resources Management

Experience

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  American Express

  Jan 2011 - Feb 2015

  Managed and supported special attention for inquiry resolutions for card members. Conducted computer research and analysis of accounts. Prepared inventory report/input, using Excel. Planned and prepared itinerary for supervisor. Trained new hires. Functioned as representative to Quarterly Workshop Forum. Maintained BQSES and FYSES database for merchant services establishment inquiry updates for marketing. Oversaw payment services, processing card members’ payments and SEM for Cobrand Card products. Researched card members’ card accounts to process payments.• Interfaced with various departments, ensuring accurate and timely service implementation.• Monitored employees on FMLA, Workers’ Compensation, and LOA. Show less Resolved payroll discrepancies by collecting and analyzing information. Keying weekly payroll Updates payroll records by entering changes in exemptions, insurance coverage, savings deductions, and Providing support to Leaders on all payroll related issued Maintaining all payroll information by collecting, calculating, and entering data. Maintaining payroll information by following policies and procedures; reporting needed changes Communicate timeframes set by Payroll. Assist with ad-hoc projects and miscellaneous duties related to payroll audits and reporting. Maintains employee confidence and protects payroll operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed. Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages. Show less

  • Executive Customer Care/Payroll Analyst

    Jul 1990 - Feb 2015

  • Payroll Analyst

    Jan 2011 - Feb 2014
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  Merchant Payroll

  Jul 2015 - Jan 2016

  Payroll Specialist

  Maintained base of payroll clients relative to size and complexity on all products. Contacted clients’ daily, obtaining payroll data, including salary adjustments, special payments, tax allocations, and employee deductions, and setting schedules. Keyed all payroll-related data necessary to process and meet appointment schedules. Updated W-4 forms, maintained client files, processed new-hire paperwork, and verified I-9 forms. Gained experience with payroll processing system and changes in wage and tax laws and corresponded with federal, state, and local tax agencies on behalf of clients. Researched and resolved client/system problems. Established and maintained working relationship with clients, agencies, and coworkers. Aided in conducting training sessions. Ensured confidentiality, integrity, and availability regarding payroll data.• Processed multistate payroll for over 70 companies.• Processed new-hire forms for each state reporting. Show less

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  Alorica

  Dec 2016 - May 2017

  Payroll Specialist

  Processed biweekly payroll (3,000 employees), responded to inquiries, reconciled payrolls, and prepared reports. Utilized Oracle payroll system for payroll functions. Input data from time sheets, production records, and individual timecards into computerized payroll system. Reviewed payroll documentation for accuracy through audit reports and made necessary adjustments. Performed comparison report after transmission of payroll and compared current to prior payroll to audit discrepancies prior to pay date. Answered telephone promptly and courteously. Responded to questions and executed requests in compliance with federal and state guidelines and payroll policies. Verified all necessary approvals for any pay requests. Researched and resolved questions from managers and employees relative to processing of payroll information such as PTO, direct deposit, pay cards, retro pay calculations, and tax questions. Assisted in printing, sorting, and distributing checks for on- and off-cycle runs. Ensured confidentiality, integrity, and availability regarding payroll data. • Compiled data to process biweekly payroll tax payments, garnishment payments, and voluntary employee deduction payments.• Removed employees from benefit programs upon termination Show less

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  Tenet Healthcare

  May 2017 - Feb 2021

  Ensure all medical staff member’s maintain current credentials and licenses to work legally in their field or specialty. Monitor upcoming renewal dates and work with medical staff to advise them of the required steps to maintain their credentials. Review information on potential new employees to make sure all required licenses and credentials are current before hiring. Maintain compliance with all regulatory and accrediting institutions.Support hiring process, including processing of applications, orientation of newly hired employees, and completion of related forms and data entry. Answering multi-line telephones. Assist with data entry and document control for employee matters and personnel files. Assist with payroll processing, providing employee self-service, enter employees into HRMS. • Use Nursy website to verify all nurses’ Register Nurse licenses are renewed.• Upload all License and Certificates into Contingent Talent Management (CTM) system. Show less Reviewed employees’ detail time on biweekly basis, ensured all payroll codes were entered correctly, updated W-4 and banking account information, and changed address and names in HRMS. Computed manual payroll checks for direct deposit returns, missing hours, or bonus not submitted in timely manner. Printed manual checks for hospitals, voided manual checks, and reissued checks through HRMS. Maintained and updated employee files as necessary. Entered new hires in Kronos, Edited employees’ profiles in Kronos for change of department, changed clocks, and verified promotions, pay rate changes, and name changes.Complied with payroll policies pertaining to HIPAA, including minimum necessary requirements. Oversaw and organized facilities pre-post, balance reports, time approval, leaves of absence, short meals, long meals, and zero-hours report and performed and fulfilled responsibilities, assignments, tasks, and roles as directed and needed by Florida service center payroll operations director. Analyzed data, drawing conclusions, identifying cause and effect to support leadership decisions, and recommending course of action to solve organizational issues. Ensured confidentiality, integrity, and availability regarding payroll data. • Processed payroll for 3,000 to 5,000 employees at multiple hospitals through HRMS/Kronos. Uploaded employees ’deductions for meals, uniforms, gift shop, and pharmacy. Input income for Dillard’s, gift cards, student loan repayment, and all bonuses, including sign-on bonus, referral, new grad bonus, lump-sum bonus, and special bonus, in HRMS. • Informed appropriate personnel of payroll policies and procedures when necessary and made quality and timely decisions. Show less

  • Human Resources Assistant

    Feb 2020 - Feb 2021

  • Payroll Analyst

    May 2017 - Feb 2020
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  Signature Grand

  Nov 2017 - Feb 2020

  Part-time receptionist

  Answering visitors' enquiries about directions to location and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. Helped with special events: Bridal shows, Halloween event and New Year Party

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  Washington Metropolitan Area Transit Authority (WMATA)

  Feb 2021 - Aug 2022

  Payroll Data Analyst

  Performing complex, payroll-related tasks, and analyses to support the hourly and salaried payrolls of the Authority. This position ensures the accuracy of payroll transactions based on approved hours, policies, procedures and tax regulations, and that payments are made on time. Process Kronos Historical Corrections for previous pay periods.• Analyzes periodic and recurring discrepancies and determines the appropriate solution. Conducts regular audits on payroll transactions for accuracy and compliance. Advises Payroll Manager of unusual problems or circumstances in a timely manner.• Actively supports and participates in payroll and timekeeping system implementations and other project-related efforts that impact payroll, to include requirements gathering. Supports user acceptance testing and other validations to ensure the accuracy of payroll. • Compiles statistics to assist in measuring the accuracy of payroll and performance of customer service efforts. Show less

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  Arlington County

  Aug 2022 - now

  HR Administrative/Payroll

  PayrollMaintaining knowledge and understanding of county policies regarding public safety leave, overtime, on call, and callback. Administering bi-weekly payroll processes per the payroll schedule (including required time reporting validation, employee change activity validation, etc.) to ensure employees are paid accurately and on time each pay cycle. Responding to and resolving payroll related inquiries; and Reviewing payroll reports for discrepancies, making the necessary updates and corrections.Administrative Maintaining detailed and audit ready financial files. Initiating routine daily, weekly, and monthly reports and as requested. Preparing/updating data from various systems. Entering/managing employee data in Fire Department-HR systems.Ensuring all transactions and reconciliations are completed accurately and timely;Tracking grant reimbursement data.Coordinating and tracking FMLA, paid parental leave, and leave without pay.Assisting with the new hire and promotional examination process. Managing the holiday election process. Coordinating employee provisioning with Information Technology. Assisting with processing of terminations, verifications of employment, and related processes; andSupporting the preparation of mid-year and year-end performance review process by providing reporting and analytics from the performance management system to drive evaluations. Show less