Jackeline Flores

Experience

• 

  Children's Hospital Oakland Research Institute

  Jun 2014 - Jul 2014

  Summer Research Intern

  Conducted research and studied changes in BMI for patients being treated for acute lymphoblastic leukemia. Presented research and findings at the CHORI research symposium.

• 

  Center for Creative Land Recycling (CCLR)

  Jun 2015 - Aug 2015

  Summer Intern

  Curated content for CCLR's social media accounts and maintained databases. Conducted interviews with stakeholders and crafted blog posts for CCLR's website.

• 

  Reading Partners

  Oct 2015 - May 2016

  Reading Tutor

  Conducted one-on-one reading sessions with elementary school students at Edison Elementary School in Appleton, Wisconsin. Provided individualized assistance to each student to help student develop better reading skills and improve performance in school. Collaborated with teachers to obtain better understanding of areas of improvement for each student and conduct productive reading sessions to meet student needs.

• 

  Victoria's Secret Pink

  Nov 2015 - Jan 2016

  Sales Associate

  -Assisted an average of 40 daily customers in their product selection, providing expert recommendations on trending items.-Demonstrated efficient stock management, ensuring store merchandise was readily available for customer assistance and convenience.-Maintained a tidy presentation of store merchandise, fostering an inviting and enjoyable shopping environment for customers.-Managed day-to-day store maintenance tasks while delivering outstanding customer service, especially during the peak holiday sales period, such as Black Friday.-Facilitated a seamless shopping experience for Spanish-speaking customers, helping them find and select their desired merchandise.-Proactively engaged with customers to inform them about exclusive in-store sales and promotions, igniting excitement and fostering customer interest. Show less

• 

  JCPenney

  Dec 2016 - Jan 2017

  Sales Associate
• 

  Urban Adventure Camps

  Jun 2017 - Aug 2019

  Summer Camp Counselor

  •Collaborated with program instructor to organize and lead team-building program activities for campers.•Led groups of 5-15 campers on educational day trips across the Bay Area. Followed and enforced safety procedures to ensure camper safety and enjoyment of field trips.•Curated content on Twitter for Urban Adventure Camp's (UAC) twitter profile during day trips to provide updates to parents on campers' whereabouts and generate interest from parents inquiring about camp services. •Identified and responded to camper behavioral issues. Reported behavioral issues and concerns to camp management. Show less

• 

  The Limited

  Dec 2017 - Jan 2018

  Sales Associate
• 

  Immigration Center for Women and Children

  Sept 2019 - Oct 2022

  Program Coordinator- LOPC

  The LOPC Program (Legal Orientation Program For Custodians of Unaccompanied Children) is a national, government-funded Legal Access Program that provides legal presentations to the custodians of unaccompanied youth in deportation proceedings regarding the Immigration Court system and legal relief available to unaccompanied youth. As the LOPC Coordinator, I oversaw on-site program operations for The Legal Orientation Program for Custodians (LOPC) in Northern California. During my time in this role, I accomplished the following: •Organized and executed weekly hour-long informational legal presentations to custodians via Zoom, in-office, and at immigration court hearings. Presented to an average of 15-35 custodians per presentation and provided legal presentations and resources to 1,000+ families over 3+ years. •Coordinated all logistics before weekly presentations, including conducting extensive outreach to scheduled families, troubleshooting time conflicts, room reservation and preparation, and timely scheduling of administrative staff to assist with family registration before presentations.•Established strong working relationships and partnerships with 10+ local and state-wide nonprofit organizations, school districts, government agencies, and legal organizations. Collaborated w/ stakeholders to identify emerging program issues + developed best practices to optimize the LOPC program.•Proactively collaborated and strategized with program management to streamline a fully remote program model during the pandemic. Strategized with supervisor to assess best practices to navigate a fully remote program model while maintaining consistent turn-out at Zoom orientations. •Maintained an accurate record of services provided to families on internal and external program databases. Prepared monthly and weekly reports for the Office of Legal Access Programs (OLAP) to highlight progress toward program goals, program metrics, and updates on stakeholder relations. Show less

• 

  Kids in Need of Defense (KIND)

  Oct 2022 - now

  Social Services Coordinator

  Kids in Need of Defense (KIND) is an international nonprofit organization dedicated to providing legal representation and support to unaccompanied immigrant and refugee youth navigating the U.S. immigration system. As the Social Services Coordinator, I am responsible for overseeing the Social Services Program at KIND's San Francisco office for clients in 4+ Bay Area counties, which includes comprehensive case management and client advocacy, therapeutic programming, capacity building and development, and outreach and partnership development.My key responsibilities and accomplishments in this role are the following: •Provide thorough case management + crisis intervention for a monthly average caseload of 45+ clients, managing and facilitating referrals to various services, such as Medi-Cal enrollment, school enrollment, housing, mental health services, and other social service needs.•Develop meaningful working relationships with community coalitions, school districts, churches, community-based organizations, and social service providers in high-client concentration areas through community outreach.•Organized and hosted 5+ training sessions for legal staff, equipping them with in-depth knowledge of social service program referral processes, protocols, and best practices for working with clients through a trauma-informed lens, enhancing staff capabilities and fostering a collaborative approach to client support.•Maintain meticulous documentation of client service access attempts, delivery, outreach actions, and outcomes, providing valuable insights for program evaluation and performance improvement.•Conducted thorough screening processes for multiple potential volunteers and provided supervision and ongoing support to select volunteers.•Successfully executed a holiday gift drive for 28 clients, overseeing all logistics, including client outreach, donation solicitation and collection, and gift delivery coordination Show less