Daniel Wassef

Experience

• 

  Egyptian Armed Forces

  Jan 2019 - Mar 2020

  Soldier

  I was responsible of the management and the maintenance of the internal network and all devices (Servers, Switches, PCs and Printers)

• 

  Orange Business

  Aug 2020 - Feb 2024

  - Working as part of a team composed of cloud computing engineers and technicalproject managers.- Implement the technical building blocks of the subscribed solutions (main components:system, database, application installation, backup, monitoring, …).- Qualify and perform the change requests received from the customers.- Launch troubleshooting actions and restore the service when trouble tickets are openedby the customers or monitoring tools and provide some information on a regular basis.- Proceed to daily operational check lists executions and administrate the customerplatforms.- Improve on a regular basis the technical instructions and procedures in order to raisethe quality of service provided to customers.- Perform some technical operations during non-business hours and On-Call. Show less - Apply technical instructions (TINs) for resolution of incidents for troubleshooting incidents at first level- Function as first point of contact for incidents and service requests from end users- Appropriately categorize, prioritize and escalate incidents and service requests which resolution is not found- Communicate with end users on incident status- Performs request fulfillment processes on simple/standard change requests- Escalation follow-up- Initiate and follow crisis process for major incidents- Perform first level investigations- Reporting and Communication- Production of periodic reports for different customer & teams- Communication on Incident progress and resolution Show less

  • Cloud Solutions Expert

    Apr 2022 - Feb 2024

  • OCB Cloud Solution Specialist Level 1.5 - Managed Services & Private Cloud

    Nov 2021 - Apr 2022

  • OCB Cloud Solution Specialist Level 1.5 - Private Cloud

    Nov 2020 - Nov 2021

  • OCB Cloud Solution Specialist Level 1 - Service Desk

    Aug 2020 - Nov 2020
• 

  Deloitte

  Feb 2024 - now

  Cloud Engineer Consultant