Adrian Manansala

Experience

• 

  United States Army

  Nov 1390 - Aug 1394

  SIGINT Analyst

  • Performed analysis and created analytical reports of intercepted foreign communications• Prepared technical and tactical intelligence reports• Maintained physical security of highly sensitive items resulting in zero loss• Improved operating standards of facility to pass inspections• Organized, maintained, and reviewed 90 plus personnel records including personal information• Prepared organizational charts, wrote official correspondence, and maintained reports• Assisted personnel and their families with pay and benefit issues نمایش موارد کمتر

• 

  Brooklyn Bowl Las Vegas

  Mar 1394 - Jun 1396

  Security Officer

  React to all disturbances throughout the venue.Ensure guest and employee safety while on Brooklyn Bowl Las Vegas property.Ensure guest safety through proactive personal interaction.Prevents and resolve altercations among guests.Safeguard against theft and property damage.

• 

  Apex Systems

  Jul 1396 - Mar 1396

  Desktop Support Technician

  Deployed and installed computers supported by NMCI (Navy Marine Corps Intranet)Installed new computers from a daily amount in a timely and efficient mannerPrimary contact for all end-user hardware and software supportProvided basic and end user training for Windows 10Analyzed and performed troubleshooting techniques on user computer systems as requiredCoordinated with NMCI helpdesk to resolve any technical issues and escalated if required

• 

  Credit Acceptance

  Apr 1397 - now

  • Documented and tracked all received requests in incident management system including ServiceDesk and ServiceNow• Provided excellent technical support to 2000+ corporate users• Installed software on computer systems• Experience with inter-departmental collaboration by escalating issues to appropriate support teams• Followed up with corporate users when necessary to ensure their initial issue is resolved• Performed password administration and access support for Active Directory and multiple internal/proprietary systems and applications• Trained and educated users on their products, technology, hardware, and software• Participated on a 24/7 on-call rotation نمایش موارد کمتر

  • IAM Administrator II

    Dec 1403 - now

  • IAM Administrator I

    Jan 1400 - Jan 1403

  • Helpdesk Analyst

    Apr 1397 - Jan 1400