Amanda Schoen

Experience

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  American University

  Aug 2005 - Dec 2007

  Sr. Student Assistant- Stacks and Monitors- American University Library

  Reported to Stacks Supervisor and Stacks and Monitors Section Head; staffed the library information desk. Supervised student employees under the guidance of the Supervisor. • Helped patrons use the computer and various computer software programs including STATA, SPSS, and Microsoft Office.• Assisted in departmental communication which included sending e-mails about department events.

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  Westlake Porter Public Library

  Jun 2008 - Feb 2011

  Senior Assistant II - Electronic Services

  Reported to Reference Department Manager; assisted patrons with common computer applications including Microsoft Office and Adobe Photoshop.• Troubleshot the Envisionware computer management system which decreased downtime of patron computers. • Assisting patrons with reference requests and finding books using SIRSI.• Processed interlibrary loan requests with OCLC Firstsearch. This greatly decreased the processing time of interlibrary loans. • Developed curriculum and taught computer education classes. Highlights included the creation of new classes on Web 2.0 and Google Applications. Show less

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  Mentor Public Library

  Jan 2011 - Oct 2011

  Public Service Clerk, Practicum Student- Adult Services Department

  Reported to Adult Services Manager, helped patrons with reference requests at the Adult Services desk.• Assisted in the web interface development and training videos for the self-reference kiosk using HTML, AIML, CSS, Java, and Camtasia to enhance customer experience. • Developed curriculum for computer classes on Google and Internet safety.• Taught computer classes on Google and information literacy with many positive reviews.• Wrote an LSTA Grant for further development of Mentor Public Library's online conversational agent. • Troubleshot the Envisionware computer management system which decreased downtime of patron computers. • Assisted patrons on how to use Internet reference tools, find books, and make holds with Millennium ILS.• Covered branch libraries when needed. Show less

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  Sherwin Williams

  Sept 2011 - Feb 2017

  Information Specialist/Librarian

  The Sherwin-Williams Company, Cleveland, OH 2011 - 2017$11.3B global leader in the manufacture, development, distribution, and sale of paint, coatings, and related products to professional, industrial, commercial, and retail customers. Information Specialist, Global Supply Chain, Research and DevelopmentReported to Manager, External Innovation Global Team, assisting Global Supply Chain R&D, Legal, and Marketing teams with research needs. Completed thorough literature searches, patent searches, and market research. Research led to many patents granted. • Managed the Breen Technology Center media center acting as level 1 technical support for the facility, developing programming for events, managing AV equipment and digital media content for media center equipment. • The management of various digital media content at BTC/Global Supply Chain R&D. Highlights include the External Innovation leads database, the Innovation Information website, and the development of the Technical Training Council technical knowledge wiki. This increased access to educational technical information. • Served on the Global Supply Chain R&D Technical Summit Committee; provided editing and creation of videos for the conference using Camtasia. Show less

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  St Paul's Episcopal Church

  Aug 2017 - Jul 2019

  Administrative Assistant

  Maintained the administrative side of community management. The community of St. Paul’s has over 1,700 members.● First level technical support. Supporting staff's immediate needs, including printer repair, network troubleshooting,hardware diagnosis, software installation, and troubleshooting. Acting as a teacher for new technologies.● Managing the ACS database (parishioner database). Running complex searches for parishioners that meet certaincriteria (Ex: Members who donated to the church in the past year. Members in certain activities at the church).Implemented changes to the database to increase efficiency and ease of searching.● Designed weekly worship pamphlets with InDesign.● Managed a large Toshiba copier. Troubleshooting, print-shop duties, etc.● Acted as a staff liaison for the Stewardship committee. (Fundraising for the church). Helped to create videotestimonials in Camtasia. Show less

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  Willoughby-Eastlake Public Library

  Jul 2019 - Jan 2023

  • Collection Services Librarian

    Apr 2020 - Jan 2023

  • Network Technician

    Jul 2019 - Apr 2020