Kevin Small

Experience

• 

  Neopost

  Jan 2002 - Jan 2017

  • Acted in a Project Management capacity specific to NEOPOST USA• Led demonstrations to implement logistical support software used to streamline processes• Acted as a strategic planning leader to coordinate shipping, inbound tracking and accounting operations• Facilitated trainings for end-users focused on internal service software• Joined with the pre-sales team to tailor and lead software product demonstrations to fit the needs of various potential clients• Delivered RFP response support to sales staff members, working to ensure adherence to product and client software specifications Show less

  • Product Implementation Specialist

    Jan 2009 - Jan 2017

  • Product Engineer

    Jan 2002 - Jan 2009
• 

  Tyler Technologies

  Jan 2017 - Jan 2019

  Implementation Consultant

  • Collaborated with colleagues and Managers to launch and manage first-class technology solutions to meet the needs of a diverse client base• Comprehended clients’ business functions and configured applications based on their respective business needs and best practices• Directed sprint configuration sessions, identifying and reporting on gaps in software as detected• Performed data conversion reviews and associated processes with clients• Developed and made changes to user documentation as needed• Stayed informed as it related to new functionalities • Learned new product modules, implementation techniques and court technology concepts Show less

• 

  GEP Worldwide

  Jan 2019 - Jan 2020

  Solution Consultant

  • Created and owned Request for Proposal (RFPs), Request for Information (RFI), POCs, SOWs or Work Order responses within assigned accounts• Partnered with Onsite/Regional Sales Team members to collectively act as an extension leader of sales engagements and relevant discussions• Called on technical and functional acumen to oversee all aspects of the sales process• Demonstrated a strong understanding of the platform from an implementation and integration perspective• Led Platform Demonstrations, IT Workshops and training sessions during the sales cycle• Proved vital to the completion of data guides, scripts and other documents• Collaborated with the Marketing Team to lead seminars, trade shows and webinars• Handled knowledge management, pipeline tracking/updates and leading continuous process improvement measures• Clearly comprehended and articulated the needs for each client environment, seeking to overcome obstacles and adhere to requirements • Offered solutions, proposing each to address clients’ needs• Effectively sold the company’s business value proposition• Delivered tactical feedback specific to feature designs, product roadmaps and development, accounting for prospect needs to ensure the sales organization stayed on task during the sales process Show less

• 

  EF Johnson Technologies, Inc.

  Jun 2020 - Dec 2021

  Solution/Sale Engineer
• 

  Springbrook Software

  Oct 2021 - Apr 2022

  Solutions Engineer
• 

  Isos Technology

  Mar 2022 - now

  Solutions Engineer