Damien Cassaigne

Experience

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  ICI

  Jan 1990 - May 1994

  Project Manager

  Jan 1990 May 1994 ICI Australia Operations/Engineering, Melbourne, Australia. Project Manager/Computer Support Engineer

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  Department of Health

  Sept 1994 - May 1995

  Consultant

  Sep 1994 May 1995 Department of Health, London, England. Consultant

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  IBM

  Jun 1995 - Jul 1997

  Project Manager

  Jul 1997 – Feb 2000 IBM Network Services, The Netherlands. Project Executive/EMEA Quality Manager/Project ManagerMar 1997 July 1997 Advantis, Fl., USA. Project ManagerJun 1995 Dec 1996 IBM Global Network, The Netherlands. Project Executive/Project Manager

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  AT&T

  Feb 2001 - Jan 2025

  Global responsibility for pricing, contracting, billing and business management for the $1.8bn Royal Dutch Shell outsourcing account: • developed and bench-marked ARC/RRC and unit pricing for all custom Shell services (~1M price point per year, with ~250 price points added each month)• maintained Master Service Agreement and 175 Local Service Agreements in 75 countries (~100 Schedules/Attachments with ~300 contract changes executed)• developed and managed custom billing solution billing ~$25M+/mth (550 local invoices and 1.4M records processed and verified each month, for services delivered to 95 countries) • responsible for accounts receivable (2012: 75.3% 0-60day) and audit programs• led central business management function• supported new business opportunities (e.g. UCC, Retail, WAN Optimization, DDOS), +5yr contract renewal and a 300% revenue growth (CY1: $120M to CY5: $360+M)• sales results: 2012 SAART: 96%, 2012 NSR: 127%, 2011 SAART: 105%, 2011 NSR: 121%• key experiences: Shell 2.0 Catalyst (design team), contract extension, external benchmarks, internal/external audits, Year 3+ re-pricing (~7M price points), ARC/RRC pricing, billing, dispute and account receivable management, volume true-up, committed savings mechanisms, contract negotiation and disputes, novation’s, transformation projects, WITO transition. • Diamond Club (2009), Circle of Excellence (2008). Show less Feb 2002 – Dec 2002 AT&T Business Services EMEA, The Netherlands. EMEA Client Management Director:As part of the former AT&T Solutions organization, accountable for a team of client managers and shared “B-end” accounts. These accounts included Shell, AMEX, Allied Domecq, MasterCard and Nestle. 2002 revenue results were 116% of plan.In addition, supported the ICI account as “critical situation manager”; resolving some significant account and delivery issues within the EMEA region, which later enabled the closure of a significant outsourcing sales win. Feb 2001 – Jan 2002 AT&T Business Services EMEA, The Netherlands. Manager, EMEA Concert Alliance Management:Responsible for the establishment and revenue of AT&T’s business with the joint venture Concert.• Created global Concert Alliance Management function, and led the EMEA team• Global Accounts: enabling Concert to sell AT&T product into the Global Accounts. Resulting in 186% of revenue target (YTD Aug 2001), and establishment of $240M pipeline.• Global Resell Agreement: enabling the AT&T sales force to sell selected Concert products. Resulting in a newly created EMEA pipeline of $66m.• Global Supply: enabling the integration of selected AT&T components into Concert products• Led the EMEA Concert uNwind project (when the venture was finally disbanded). Show less

  • General Manager

    Jan 2021 - Jan 2025

  • AVP Sales and General Manager

    Jan 2020 - Jan 2021

  • AVP - Strategy, Commercial and Proposal Shell team

    Mar 2019 - Jan 2020

  • Vice President Sales

    Jul 2013 - Feb 2019

  • Exec Dir, Contracts and Commercial

    Jul 2008 - Jun 2013

  • Director

    Feb 2002 - Jun 2008

  • Director

    Feb 2001 - Dec 2002
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  Serco

  Mar 2025 - now

  Contract Director

  Contract Director role purpose: • Support and manage business development strategies and annual plans for the contract to meet profitable growth targets in line with the overall contract development strategy.•Identify, qualify, execute and transition new and existing contract relationships to increase customer loyalty and deliver financial and profitable growth targets.•Translate strategy into meaningful objectives and targets and ensure that departmental staff support these plans.•Conduct regular reviews of plans, monitor and take action to ensure profitable growth targets are met, including submitting accurate and timely reports to the Managing Director Show less

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  Cassaigne Consulting

  Mar 2025 - now

  Founder

  Business Strategy | Change Management | Deal Negotiation | LeadershipOffering Freelance Consulting & Interim Assignments Backed by 35+ Years of ICT & Global Management Experience.