Jonathan Burns

Experience

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  Self-employed

  Aug 2016 - now

  Photographer
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  Kuumba Lynx

  Sept 2018 - Nov 2018

  Photography Intern

  • Worked as a photography intern/assistant. • Documented Kuumba Lynx daily operations and activities through photography. • Assisted in "Intensive" classes; taught students about photography as an art form by going over basics, such as compositional techniques, the art of seeing, the exposure triangle, etc..• Provided updated photos of the Kuumba Lynx program.• Shot and produced general image content, and video content that portrays the Kuumba Lynx's Hip- Hop based program• Taught photography-based curriculum to Kuumba Lynx high school students interested in digital visual content creation• Maintained and organized digital photographic archive Show less

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  Neato (Agency)

  Oct 2018 - Nov 2018

  Vans Student Ambassador

  Worked as a student ambassador for Vans through Neato Agency. Ran social media campaigns to promote Vans events, such as Vans Vision Walk, and Artist Workshop series, as well as help facilitate said events. Tracked and analyzed impression numbers throughout the social media campaigns, and gained invaluable feedback from other college students.

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  DePaul University

  Dec 2018 - Sept 2020

  Information Technology Operator

  • Supported university students, teachers, and staff having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.• Created new accounts, reset passwords and configured access to servers and file management software for users.• Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.• Mentored other technologists and support professionals to provide professional development and skill enhancement.• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.• Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.• Employed by university while completing degree in cybersecurity• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.• Supported customers with online billing, access and account issues. Show less

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  PartsTrader LLC

  Mar 2021 - Jul 2022

  Support Associate II
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  RKON

  Jul 2022 - now

  Information Technology End-User Engineer