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William Kliber

William Kliber

Tier 2 Software Support Specialist

Followers of William Kliber50 followers
location of William KliberNew York Mills, Minnesota, United States

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  • Timeline

  • About me

    Senior Technical Writer at RBC

  • Education

    • Minnesota School of Business

      2008 - 2011
      AAS Information Technology

      Activities and Societies: AITP

  • Experience

    • Easy IT Guys, LLC

      Apr 2012 - Sept 2013
      Tier 2 Software Support Specialist

      • Perform crisis management in a timely manner based on client need• Develop and maintain client relationships and technology needs• Provide sales consultations on-site based on client technology needs and execute sales• Break down technical jargon using analogies and real life examples• Administer server environments and create group policy to ensure security of on-site networks• Well-versed in all types of technology to proactively assist clients in choosing the appropriate technology solutions for their infrastructure • Perform level 1 data retrieval and level 2 data recovery Show less

    • RBC

      Nov 2013 - now

      • Senior Technical Writer

        Jun 2018 - now

      • Tier II Service Desk Analyst

        Jan 2016 - Jun 2018

      • Service Desk Analyst

        Nov 2013 - Jan 2016

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to William Kliber
      RBC Performance Quarterly Award RBC Dec 2022 Award received for leading and completing a project to completely redesign an integral section of online software knowledge used by thousands of employees.
    • Awarded to William Kliber
      Quarterly Team Award RBC Aug 2022 An award presented to myself and my team members for our dedication to the development of easy to use technical self-support at RBC.
    • Awarded to William Kliber
      Sales Person of the Year - Jan 2013 Awarded this honor by Charles VanDuynhoven, CEO, Easy IT Guys for the year of 2012. By providing honest and accurate recommendations to my clients throughout the year.