Will Thorne

Experience

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  Focus (DIY)

  Jun 2002 - Nov 2004

  Multi Skilled Sales Assistant

  Provided excellent face to face customer serviceDue to excellent work ethic; trained across a range of business functions including: -o Tillso Garden Centreo Customer Service Desko Warehouse/Goods In

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  Newsquest

  Nov 2004 - Jun 2005

  Creative Assistant

  Create and edit property advertising materialRigorously check property particulars for spelling and grammar mistakes to ensure a high quality productUse computer software (Quark) to create marketing/advertising mediaBuild excellent working relationships with large client base, actively involving them in the full design process

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  Creative Accounting Services Limited

  Jun 2005 - Aug 2006

  Administrative Assistant

  Managing all incoming & outgoing postDaily filing dutiesAnswering telephoneGreeting Clients and arranging meetings

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  The Range

  Aug 2006 - Feb 2008

  Goods In Clerk

  Dealing with customers queries in a professional mannerProactively monitoring the stock replenishment & creating eye catching point of sale to engage customers and increase salesOperating tills in a friendly manner to present a good company image

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  Cintas Document Management UK Ltd

  Feb 2008 - Nov 2013

  Customer Service Representative

  Managing daily requests (up to 30 emails and 50 telephone calls) from new and existing customersResponding and resolving customer queries effectively and accuratelyMaintaining accurate records for reporting purposesManaging own administrative systems to ensure they support effective operationsCommunicating and co-coordinating with internal departments to support and assist in excellent customer serviceAssisting in Customer Goodwill programHelping and maintaining the IT systems in the WDC data centre.Helping and training staff members on the internal systemsTraining and assisting other members of staff with excel, word, presentations Show less

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  Broadridge Financial Solutions

  Nov 2013 - Jul 2014

  Support Consultant

  Provide 1st and 2nd line support, managing the call through to completion ensuring the client is completely satisfied.Maintain and manage the call details and history within the call tracking system.Escalate problems with product management as required and upgrade client software.Adhering to the Call Escalation proceduresProvide consistent and timely status updates to the clientProvide consistent and timely status updates to internal management on escalated callsAware of the business environment and processes in which the software is used in order to understand and provide context to client problems.Maintain an up-to-date knowledge of all allocated BCN products and technology Show less

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  Restore Records Management

  Jul 2014 - Sept 2014

  Customer Service Representative

  Managing daily requests (up to 30 emails and 50 telephone calls) from new and existing customersResponding and resolving customer queries effectively and accuratelyMaintaining accurate records for reporting purposesManaging own administrative systems to ensure they support effective operationsCommunicating and co-coordinating with internal departments to support and assist in excellent customer serviceAssisting in Customer Goodwill programHelping and maintaining the IT systems in the WDC data centre.Helping and training staff members on the internal systemsTraining and assisting other members of staff with excel, word, presentations Show less

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  Blue Diamond IT Ltd

  Sept 2014 - Mar 2019

  IT Technician

  My responsibilities at Blue Diamond IT are to support client end users PCs, networks and troubleshooting issues for users. Part of my responsibility in this IT team is to also manage the alerts and monitoring across all clients and respond accordingly.Other responsibilities includeRespond to user requests for computer assistance via phone or emailAssisting all levels of end user and with technical query’s, general issues include communications, Laptop, PC, Tablets and device configuration, ensuring problems are resolved as quickly and effectively meeting SLA’sLiaising with external IT suppliers and remote support companiesConfiguring of active directory, exchange, network security, including Access points, VPN’s, Virus and spam/adware applications, ensuring all available updates are applied throughoutMaintain computer systems running Various Windows Server (2003-2012), Windows 10, Windows 8, Windows 7 and Windows XPPerforming Clean ups where necessaryFixing/installing new hardwareAssisting clients with Apple, Android and Blackberry devices Show less

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  RSM UK

  Mar 2019 - Mar 2025

  Unpack, set up, install and repair desktops, laptops and servers including full client software installations, on a Windows 10 Enterprise PlatformAssist users in access to, and use of, all relevant applicationsConfiguration and maintenance of network printing and multi-function devicesCarry out maintenance of onsite backup and restoration proceduresManage space availability on Network volumes Assist the National IT Faculty in deployment of new software, and resolution of any local issues relating to LAN / WANApply patches and updates as directed by the ITFMaintain security of the systems as defined by the Director of ITApplying the Starters/Leavers Process in conjunction with HRRespond to user queries raised through the National Helpdesk system, and ensure responses by the team are timely and accurateAdminister, maintain and provide user training on the internal phone systemPromote and implement only National IT Standards as set by the IT Faculty, and ensure they are complied withProvide regular on-site visits to relevant offices as agreed with Regional ManagerLiaise with relevant members of the Infrastructure and Business solution teams to ensure the smooth operation of it in the locations responsible forRegular updates on progress to the Regional Manager Show less

  • Support Analyst

    Oct 2021 - Mar 2025

  • IT Practitioner

    Mar 2019 - Oct 2021
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  Microland Limited

  Apr 2025 - now

  Administrator - Field Services