Kez S.

Experience

• 

  Target

  Aug 2012 - Jan 2013

  Logistics
• 

  Kmart Corporation

  Apr 2013 - May 2014

  Customer Service Supervisor
• 

  Michigan Industrial Tools

  Apr 2014 - Jun 2016

  Warehouse Specialist
• 

  Holland Special Delivery

  Aug 2016 - Jan 2017

  Customer Service Associate
• 

  Lake Michigan Credit Union

  Jan 2017 - Sept 2017

  • Post closing analyst

    May 2017 - Sept 2017

  • Mortgage Post Closing Intern

    Jan 2017 - Apr 2017
• 

  Children of America

  Oct 2017 - Mar 2018

  Operations Analyst

  I monitored and analyzed operations for up to 20 daycare centers, ensuring accurate attendance records and revenue tracking. I provided training and support to center staff, enhancing operational efficiency and driving compliance success.• I conducted comprehensive training for 14 centers within two weeks, reducing the typical six-week training period while enhancing compliance and reducing risk.• I supplied and analyzed weekly aging reports across all centers, facilitating better financial management and real-time fiscal clarity.• I collaborated with management to resolve customer billing issues, improving client satisfaction while reducing collection needs.• I managed daily operations, including billing, payroll, and supply orders, ensuring smooth organizational functionality.• I recruited internally to enhance operational efficiency by handling complex assignments from the Department of Social Services. Show less

• 

  Garden of Life

  Apr 2018 - now

  I oversee operations for three third-party warehouses, managing $600 million in annual revenue. I supervise four direct reports and focus on optimizing warehouse performance and efficiency. I implement strategic initiatives to address underperformance and improve supply chain operations. My role includes developing and maintaining KPIs and dashboards to track performance, identify areas of concern, and create solutions to prevent delivery delays. I drive continuous improvement efforts to reduce costs and enhance operational effectiveness.• I reduced chargebacks from $155,000 to $14,000 in 2022 by switching to a more efficient carrier system.• My efforts increased shipment volume from 800,000 units in 2019 to 1.6 million units in 2021 through team realignment and process optimization.• I achieved a 50% reduction in order readiness time by developing and implementing a KPI and dashboard system.• I accelerated the closure of a costly Kentucky warehouse, saving $165,000 by strategically redistributing inventory.• I improved on-time shipments, resulting in 5 million+ units shipped monthly while maintaining staffing level consistency.• I completed the merger of Solgar, adding 800+ new SKUs to our existing warehouse footprint, resulting in a 50% increase in volume.• I collaborated with product development for new item launches, ensuring labeling and barcode compliance. Show less I developed and implemented standard operating procedures for a new role, bridging the gap between sales and customer service. I focused on tracking and improving key performance indicators to align with shipping schedules and minimize chargebacks. My responsibilities included coordinating daily order tracking, inventory allocation, and KPI reviews to ensure timely and accurate deliveries.• I decreased chargebacks from $100,000 in 2019 to $35,000 by reorganizing the warehouse and optimizing shipping processes.• I implemented a new warehouse management system (WMS) within an eight-week timeframe, improving operational efficiency while aligning processes for scalability.• My initiatives increased revenue by releasing specific orders to address inventory issues, preventing delays, and limiting overstock.• I constructed an Excel dashboard that improved on-time arrival rates for Walmart and Target shipments, closing the gap between consumer needs and big box deliveries.• I monitored inventory and resolved discrepancies via Oracle, maintaining compliance with major retailers.• I acted as liaison between 3PL, sales, and customer service teams on day-to-day business functions.• I fostered 3PL success as the primary contact point and relationship manager, defining KPIs to facilitate business goal alignment.• I crafted reports to be shared with customers, showing inventory outlook and adherence to big box retailers' compliance. Show less

  • Distribution Manager

    Apr 2022 - now

  • Outbound logistics coordinator

    Apr 2018 - Apr 2022