Mason O'Sullivan

Experience

• 

  Washington Sports and Entertainment

  Sept 2008 - May 2012

  Event Coordinator

  -Served as administrative liaison between clients, patrons, and the facility.-Managed patrons, calls, orders, and office workflow.-Recognized as a quality, high performing member. -Received compensatory bonus for work ethic.

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  Carlyn Davis Casting

  Dec 2011 - May 2012

  Casting Intern

  -Audition support, talent registration, managed schedules, and acted as a reader. -Organized incoming casting materials and media for every job.

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  BAUERFEIND PRODUCTIONS INC

  Jan 2014 - Jan 2017

  Production Assistant

  -Worked under producer Adam Jackman throughout pre-production, on-set, and post-production of advertising, editorial, and commercial shoots in both the New York and Los Angeles markets. -Managed celebrity clientele, sourcing of equipment, accommodations, and talent coordination.

• 

  Apple

  Jun 2015 - Sept 2021

  -Displayed leadership and adaptability within a high volume environment.-Highest level of Same-Unit Repair and best Session Duration for multiple quarters in store. -Worked with Business customers and organizations to establish and maintain relationships. -Appointment and repair of mobile customer devices. -Top store performer in iPhone, iPad, and mobile device triage certification.-Repair relationships between customers and their Apple devices, as well as provide personalized solutions to any issues they are encountering.-Flexibility to regularly rotate through different technical specialties and skill sets.-Ability to thrive on change as products evolve. -Ability to deliver great customer experiences in any environment.-Strong communication skills that let me converse as freely and comfortably with groups as with individual customers.-Achieved 100 NPS Score for customer satisfaction with their experience.

  • Technical Expert

    Jun 2019 - Sept 2021

  • Technical Specialist

    Aug 2018 - Jun 2019

  • Specialist

    Jun 2015 - Aug 2018
• 

  Veda Yoga Center

  Mar 2017 - Mar 2020

  Senior Instructor

  • Motivated clients to achieve their personal fitness goals through development.• Promoted education and instruction in Bhakti Yoga and spiritual Philosophy.• Experience in teaching Beginner to Advanced Vinyasa, Strength, and Yin classes.• Lead Restorative Program and training for new teachers.

• 

  Apple

  May 2022 - Nov 2022

  Guest Sourcer Career Experience

  • Responsible for screening and sourcing of external candidates for Standard Part-time and Seasonal Specialist roles.• Certified in Apple Talent Point database systems, tracking the end-to-end candidate journey.• In charge of several high-volume stores for Market Team 9.• Provided key support for other markets and facilitated direct contact with Store Leadership.

• 

  VDA Productions

  Aug 2022 - now

  Project Manager

  - Executive board member in charge of managing all stages of book production, publication,marketing, and social media for world-renowned author in spiritual/health and wellness field.- Onboarding new talent needed for production roles and aiding in their development.- Wrote and produced a docu-series for the International Society of Krishna Consciousnessthat has premiered around the globe.- Host weekly zoom meetings with board members and team members for project updates.- Developed relationships with international publishers in NYC, New Zealand, and India. Show less

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  Apple

  Aug 2024 - now

  - Facilitated training sessions for multiple groups of new hires in NSO Core to learn APPLE Steps of Service, company values, ecosystem, culture, benefits, role responsibilities, and future growth.- Facilitated Connect and Core training for internal and external store employees as part of the new store opening, to reconnect existing employees with core values, practices, and procedures along with new hires.- Designed and delivered engaging Keynote presentations and training modules, utilizing facilitatormaterials, Learning app, and adult learning principles to ensure effective knowledge transfer.- Comfortable with ambiguity and able to adapt training content quickly based on evolving needs.- Collaborated effectively with team members, Retail Engagement and Marketing, and new storeleadership to drive results and enhance training programs. Show less

  • Mac Genius

    Sept 2021 - now

  • NSO Trainer

    Aug 2024 - Oct 2024