Nick Fitzsimons

Experience

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  Real Music

  Feb 2004 - Feb 2008

  Sales & Licensing Coordinator

  Real Music are a pioneering World music record label, representing Billboard charting musicians from around the globe, based in San Francisco, U.S.A. Developed and implemented detailed knowledge of CRM systems to assist a sales team of 3 in marketing and sales of our 150 albums within the USA and internationallyProspected and qualified leads within target organisations before handing them off to sales team for further developmentMaintained detailed product knowledge and kept track of fast moving developments in the then-nascent digital music space, informing company-wide discussions about digital music strategiesSupported the Sales Director and sales team in their communication with other company departments to help balance priorities and ensure deadlines and sales goals were met in a fast-paced production environmentTrained in music copyright and licensing strategy to assist in the licensing of music into TV, Film and OnlineActed as customer advocate within the organisation to help improve processes, customer service and customer loyaltyDealt with customer queries, orders and complaints Show less

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  Penny Black

  Feb 2007 - Feb 2010

  Founder

  PennyBlack licensed music to television and online marketing campaigns from a pre-cleared catalogue of the UK's finest artists. Campaigns included the NI Tourist Board, RTE and more.

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  Ecoplastic

  Feb 2008 - Apr 2016

  Sales Manager

  Ecoplastic are a leading manufacturer of products made entirely from recycled plastic, including Street Furniture & Boardwalks, based in Co.DownKey Responsibilities:Developed a unified, disciplined and high-peforming sales team selling throughout the UK & Republic of Ireland Planned and implemented a sales pipeline and sales support systems to maximize team's time and effectivenessDeveloped detailed prospecting systems as part of sales planningProvided ongoing skills development throughout the sales cycle, ensuring detailed product and market knowledge necessary for successful solution-selling to high-value clientsSourced and provided training in digital and physical marketing techniquesLiased with Senior Management and other departments regularly to understand larger company goals and values and translate those goals into actionable sales strategies for my teamOn-boarded clients to ensure completion of large scale construction projects using Ecoplastic productsExcelled within a highly motivated and focussed sales teamTrained extensively in a number of field sales skills, including negotiation, planning and marketingValidated prospects and increased proposal rates through face-to-face meetings and product demonstrationsCommunicated bespoke client needs to our production and product development team on a bi-weekly basis Show less

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  AirPOS Ltd

  Mar 2016 - Mar 2018

  Sales Executive

  AirPOS is essential point-of-sale and ecommerce software that helps independent retailers manage their sales and inventory, both in their shops and online.Key Responsibilities - Developed a detailed knowledge of AirPOS feature set and that of leading direct and indirect competitors to successfully close new business - Designed and implemented a detailed sales process, including numerous sales strategies across the buyer journey, to effectively nurture prospects and close business - Absorbed and applied agile principles of openness and communication to develop strong working partnerships and communicating the value of close relationship and understanding of the customer with development team at AirPOS (SaaS) - Collaborated with development team to drive the product roadmap based on market feedback - Designed numerous sales strategies across the buyer journey, to effectively nurture prospects, close business and upgrade accounts - Collaborated with existing clients to develop ongoing relationships and generate additional revenue via upsell and cross-sell - Used market research and Jobs-To-Be-Done customer interview techniques to create crystal-clear buyer personas to focus our sales efforts - Effectively communicated customer feedback on features and findings to the development team - Implemented usability and feedback metrics for each new feature launch to validate delivery of value to customers - Maintained user story backlog in collaboration with the development team to iterate and develop features quickly - Embraced change, sought feedback and tested assumptions on ideal customer profiles, user/buyer journeys and how effectively products met user needs both internally and with all key stakeholder Show less

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  Flowlens Cloud ERP

  Mar 2018 - Dec 2019

  Head Of Business Development

  Flowlens CRM & ERP software helps manufacturers and distributors build, sell and service their products for more profit by automating manual processesKey ResponsibilitiesCoached, taught and trained hundreds of clients on the benefits of an integrated MRP system, both in person and onlineUnderstanding key stakeholder pain points to establish relationships and identify new opportunitiesResearched and built an understanding of the entire Buyer Journey to better understand customer needs and improve performance Collaborated with existing customers to understand, develop and upgrade their existing software packagesDeveloped intricate knowledge of Flowlens software suite, including how it positively impacts various sectors and businesses, to close new sales, help upsell, cross-sellInfluenced product development based on customer research and customer feedback to accelerate product toward product/market fitPresented sales forecasts and market research findings to both technical and executive teamsAttended industry focused tradeshows and events on behalf of Flowlens Show less

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  Decision Time

  Jan 2020 - Jan 2021

  Sales Executive

  Helping board members, trustees and meeting co-ordinators be more efficient and cost-effective by using software that manages board meeting pack preparation, distribution and collaboration.Key ResponsibilitiesManaged over 150 existing accounts, driving adoption, building relationship and up-selling and cross-selling to different business departments with new products from our software suiteUsed knowledge of the product to advise on best practice around product usage for end-usersDevelop new and existing relationships to drive sales and growthIdentified, established and maintained relationships with stakeholders within accountsBreaking into new markets through market understanding, relationship building and developmentAnalyze complex business structures, develop action plans to penetrate those structure and work with sales and customer success to generate new business from those plansManaged accounts to secure customer referrals, upsells and new sales opportunities Show less

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  Cloudmore

  Jan 2021 - now

  Cloudmore is a comprehensive B2B digital commerce platform, with subscription & billing management platform with a leading productization for Direct Microsoft CSPs. Cloudmore powers subscription-era commerce for business to business transactions.Key Responsibilities:1. Deliver successful post-sale customer onboardings.2. Deliver web-based product training.3. Monitor and report on customer adoption, utilization, satisfaction, and customerhealth metrics.4. Identify customer renewal risks and collaborate with internal teams to build andexecute risk mitigation plans.5. Proactively engage with customers to ensure they derive maximum value from theirinvestment in Cloudmore.6. Educate customers on new features and releases.7. Collect and process customer product feedback.8. Contribute to communications; FAQ’s, Webinars, help documents, and othercustomer-facing materials. Show less

  • Customer Success Team Lead

    Jul 2022 - now

  • Customer Success Manager

    Jan 2021 - Jun 2022