Devin Carlton

Experience

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  Stitch Fix

  Jul 2016 - Jan 2018

  Stylist and Customer Success

  Aided in launch of customer chat support including market research, process creation, and defining productivity goals. Helped drive adoption rates by styling clients utilizing internal platforms while offering on-trend style advice and fashion solutions.

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  Amazon

  Feb 2018 - Jun 2021

  Managed a team of 20 direct reports and uptrained to achieve program KPIs. Owned subject matter expertise for machine learning annotation; served as primary contact in driving enablement and process management for cross-functional teams, increased machine learning adoption rates and team productivity. Part of founding beta team that launched Amazon’s Try Before You Buy Personal Shopper. Performed demo sessions for external customers and internal cross-functional teams to further develop UX, internal tools, and provided usability feedback for continuous improvement projects. Analyzed customer data through Amazon's Echo Look and Outfit Compare to create expert recommendations for customers and supporting machine learning initiatives.

  • Stylist Manager at Amazon Fashion

    Jun 2019 - Jun 2021

  • Stylist at Amazon Fashion

    Jul 2018 - Jun 2019

  • Fashion Specialist at Echo Look

    Feb 2018 - Jul 2018
• 

  Zappos Family of Companies

  Jun 2021 - now

  Program Manager, E-Commerce Operations

  Oversee multiple program tracks to monitor the operational health of all product setup steps from received to go-live inclusive of driving operational improvements and efficiencies, weekly/monthly business reviews, and KPI creation and reporting. Manage a team of over 20 direct reports executing day-to-day operations within program to support maintaining product go-live SLAs.