Ben Brown

Experience

• 

  University of the Pacific

  Jan 2010 - Dec 2014

  Technical Support Specialist

  - Provided high level of customer service to University community during resolution of technical issues. - Communicated clearly and effectively with users of varying levels of expertise.- Installed, configured and maintained hardware, software and peripherals within University community. - Served at Customer Service intake desk and received support requests in person, by phone or through other communications.- Logs each request received into the OIT Incident & Issue management System, maintains updates, and follows up to ensure customer satisfaction.- Troubleshooted hardware and software issues in a professional and expedient manner.- Worked on special projects as needed (major systems upgrades, new OS installs, etc.).- Performed other related duties as assigned or requested. Show less

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  Boyd Gaming/Aliante Gaming

  Sept 2016 - Oct 2018

  Information Technology Support Specialist

  • Responsible for provisioning/removing accounts and groups from within Active Directory as well as setting\editing up security policies.• Serviced one link players and media streamers responsible for displaying casino ads. • Performed remote installs, uninstalls, updates across the network using RDP/Dameware/SCCM.• Assisted with the setup/teardown of AV equipment.• Deployed/serviced PC desktops and laptops.• Logged/tracked tickets/assets using the Solarwinds and Service Now ticketing system. Show less

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  City of North Las Vegas

  Oct 2018 - Sept 2019

  Systems Technician I at City of North Las Vegas

  * Closed 95% of trouble tickets on the first call without escalation.* Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.* Set up over 25+ Konica Minolta copiers throughout the city to replace outdated Toshiba copiers.* Provided troubleshooting for users utilizing the G-Suite.* Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.* Set up secure WiFi, LAN and VoIP networks at remote locations, phone configuration and performance-tuning of crucial infrastructure to ensure seamless business operations. Show less

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  David Saxe Productions

  Oct 2019 - Feb 2020

  IT Specialist

  * Closed 95% of trouble tickets on the first call without escalation.* Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections and more.* Reconfigured systems located at our two offsite locations who utilize the Linux operating system.* Consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.* Set up secure WiFi, LAN and VoIP networks at remote locations, phone configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.* Assisted other technicians in the maintenance of onsite Networking systems ranging from switches to wireless routers.* Helped maintain a very large IP camera network and assisted the lead technician in troubleshooting and assuring maximum uptime. Show less

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  The Cosmopolitan of Las Vegas

  Feb 2020 - Apr 2020

  Technical Support Specialist(Contractor)
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  AMH

  Apr 2020 - Mar 2022

  • IT Asset Managment Technician

    Mar 2021 - Mar 2022

  • Service Desk Specialist 1

    Apr 2020 - Mar 2021
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  The Cosmopolitan of Las Vegas

  Mar 2022 - Oct 2022

  Information Technology Field Technician
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  Rampart Casino

  Nov 2022 - now

  Senior Technican