April Collins

Experience

• 

  Heal The Hood Foundation Of Memphis

  Aug 2009 - Jul 2019

  Creative Director

  Office Assistant•answer phones and transfer to the appropriate staff member•take and distribute accurate messages•greet public and clients and direct them to the correct staff member•coordinate messenger and courier service•receive, sort and distribute incoming mail•monitor incoming emails and answer or forward as required•prepare outgoing mail for distribution•fax, scan and copy documents•maintain office filing and storage systems•update and maintain databases such as mailing lists, contact lists and client information•retrieve information when requested•update and maintain internal staff contact lists•co-ordinate and maintain staff administrative records such as staff parking, staff phones and company credit cards•type documents, reports and correspondence•organize travel arrangements for staff•co-ordinate and organize appointments and meetings•assist with event planning and implementation•monitor and maintain office supplies•ensure office equipment is properly maintained and serviced•perform work related errands as requested such as going to the post office and bank•keep office area clean and tidyMentorResponsible for meeting with the assigned mentee for the agreed-upon time frame (i.e., often weekly meetings for at least one year)• Act as a resource and guide• Work closely with agency staff through phone contact, personal conferences and group meetings• Serve as an example/role model• Accept and relate to youth who may not share the volunteer’s lifestyle and values• Respect the mentee’s right to self-determination and independenceEntertainer•finding and rehearsing new material for your act•attending auditions•looking after costumes or equipment•dealing with your finances and administration•promoting your act Show less

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  Chick-fil-A-Franchise

  Aug 2012 - Aug 2013

  Manager

  •Develop a strategy the team will use to reach its goal •Provide any training that team members need •Communicate clear instructions to team members •Listen to team members' feedback •Monitor team members' participation to ensure the training they are being provided is being put into use, and also to see if any additional training is needed •Manage the flow of day-to-day operations •Create reports to update the company on the team's progress •Distribute reports to the appropriate personnel Show less

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  Grace-St. Luke's Episcopal School

  Aug 2014 - Aug 2015

  After School Care Teacher

  Developed and implemented lesson plans and daily activities focused on language arts; reading, grammar, spellingProvided individual teaching to motivate and instill enthusiasm for learning; approx. 20-25 studentsLed weekly enrichment activities for entire school varying from painting, football, and craftingDesigned individualized curricula for academically under achieving studentsLiaison between parents, students, and schools resulting in improved behavior habits for troubled students Show less

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  Freelance (Self employed)

  May 2015 - now

  Content Creator (Writer/Artist/Blogger/Youtuber)
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  Chick-fil-A-Franchise

  Oct 2015 - Jun 2017

  Supervisor

  A Chick-fil-A manager regulates day-to-day store operations. As a company with numerous franchised locations, specific duties a Chick-fil-A manager performs may vary by location. Overall, a Chick-fil-A manager performs administrative, labor management, and customer care duties. Administrative responsibilities include maintaining inventory levels, preparing payroll, initiating marketing strategies, and driving store sales. Labor management duties consist of interviewing job applicants, creating work schedules, and motivating associates. To ensure superior customer care, a Chick-fil-A manager must monitor customer satisfaction and resolve customer issues. Mangers may also greet, interact with, and personally serve customers. Additional Chick-fil-a management duties include making bank deposits and ensuring employees follow all safety and health guidelines. Show less

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  SRVS

  Jun 2017 - Sept 2019

  Lead Personal Support Supervsior

  Under the supervision of the Choices and PA Managing Director, the Personal Support Staff will provide direct support to individuals receiving home and community based personal assistance services. This staff shall be responsible for the general care of each program participant. The Personal Support Staff will provide assistance in the home with bathing, dressing, feeding, and assistance with daily living, perform routine household chores, meal preparation, and run certain errands. The Personal Support Staff is also responsible for building relationships, community involvement and integration, power and choice, health and safety, and competence. Will assist in establishing routines that meet all individuals' needs and desires and to ensure compliance with licensing regulations, agency policies and practices and protection of individual rights. Will assist and/or perform cleaning and home maintenance activities. Ensure all required documentation is complete, accurate and professional; assist with information gathering to identify personal outcomes desired and effect of supports. Ensure that all home, vehicle, and personal property maintenance needs are address in a timely manner. Complete all required paperwork thoroughly, correctly and on a timely basis. Change work schedule as needed to meet individual and program needs Show less

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  Memphis Animal Services

  Aug 2018 - Sept 2019

  Administrative Clerk

  Administrative clerks provide support for the organization as they perform both administrative and clerical duties. These include processing of applications and permits as well as other pertinent documents. They maintain a database system or an up to date directory which helps them to contact clients and advise them of the status of their papers. They also handle information requests through telephone, updating files and mailing lists, preparing reports and correspondence. They may also have to arrange travel accommodation for the staff, including coordinating conferences and meetings. They receive clients and visitors and guide them to the appropriate office or personnel they need. They are responsible for receiving and logging incoming mails, recording stamping dates and distributing them to their respective recipients. They are also in charge of handling outgoing mail. Administrative clerks with accounting duties may be involved in preparing weekly payroll processes as well as doing payroll calculations, auditing, and filing of reports, and other payroll-related procedures. General administrative clerks operate computers and use software programs such as word processors, database management and spreadsheets. They type agendas used for meetings which they also have to attend so they can record and transcribe minutes of the proceedings. They may also maintain the company bulletin board, posting new materials and removing outdated ones. They are also responsible for keeping clean and organized the administrative offices, meeting rooms, and reception area. Show less

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  City of Memphis

  Sept 2019 - Feb 2022

  Library Assistant

  Works at various library agencies to assist with the collection and development of library materials. Recommends appropriate reading materials for adults, teens and children to library management. Works in teams with various library personnel to perform professional library services, such as assisting customers with computers, identifying books in a collection, etc. Provides basic circulation desk services, as needed. Assists with planning and/or conducting programs for children, teens, and adults. Lifts and carries books, supplies, or materials to assist customers. Stocks library shelves with books and reading materials. Plans, coordinates, and implements programs, activities, and services for children, teens or adults. Explores original, innovative programs and services. Works in a team environment to accomplish project objectives. Maintains and administers all forms, reports, and records necessary for the accountability and evaluation of programs. Stimulates interest and promotion of programs and services through contact with library staff, the marketing team, library customers, interested groups, and the general public. Coordinates programs, activities, and programs introduced by outside presenters, authors, and educators throughout the library system. Prepares venues and library areas for events and activities. Researches current trends among children, teens, and adults so that library programs and services are in line with community interests and needs. Cultivates relationships with community members and organizations to garner feedback and potential program partnerships. Works closely with the programming teams to develop and cultivate children and pre-teens that participate in programs. Develops program curriculum, lesson plans, learning objectives, and success measures. Participates in activities and training to strengthen project development skills, and to identify and understand programming trends in public libraries across the country. Show less

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  Memphis Public Library

  Feb 2022 - Mar 2023

  Youth Services Librarian

  Plan, coordinate, and facilitate assigned services, projects, and programs, including to prepare and train other staff to assist.Select and maintain the circulating children’s and teen’s collections in accordance with the Library’s Resource Selection Policy.Initiate, plan, and present diverse and creative programs for children from birth-eighth grade and their caregivers in support of department goals and community needs.Act as Person-In-Charge (PIC) for the library.Serve customers at in-person and virtual service points through expert-level reference, reader’s advisory, and basic technology assistance to children from birth-eighth grade and their caregivers.Plan, promote, and provide outreach services for area schools, preschools, daycares, and community organizations.Actively promote library services, materials, and programs to customers.Demonstrate good stewardship of physical and virtual spaces by preparing and merchandising department displays, continually maintaining interactive areas, and producing and updating content for the Library’s web presence, as assigned.Serve on committees, including hiring committees, and attend library meetings as requested.Perform other responsibilities and duties as assigned. Show less