John Gale

John Gale

VP of Professional Services - NA

Followers of John Gale560 followers
location of John GaleChester, New York, United States

Connect with John Gale to Send Message

Connect

Connect with John Gale to Send Message

Connect
  • Timeline

  • About me

    Professional Services | Customer Success | Pre-Sales | Helping Companies Translate Business Goals into Reality

  • Education

    • Dominican College of Blauvelt

      -
      Bachelor of Science - BS Management Information Systems, General
    • Long Island University

      -
      Master of Business Administration - MBA Management
  • Experience

    • Psion Teklogix

      Jan 2004 - Jan 2007
      VP of Professional Services - NA

      Recruited for newly created Professional Services VP position. Team consisted of SAP / Speech / RFID Consultants, Software Developers, Project Managers, and Site Survey / Installation Technicians.• Exceeded revenue and booking quotas from 2004 to 2006. • Created and deployed new Professional Services solutions for SAP Middleware Integration, Voice Middleware Integration, Wired / Wireless Network Design, RFID, and Wireless Security - enabling sales teams to sell more services and increase revenue.• Turned around the Professional Services business from loss to profitability by streamlining consulting processes, software development processes, and creating standard operating procedures for the site survey and installation team. Show less

    • Peak-Ryzex

      Jan 2007 - Jan 2019
      Chief Information Officer (CIO)

      Held numerous leadership roles leading teams that provide enterprise-level presales support, service delivery, and software solutions. CIO & SVP of Operations - (2017-2019)Chief Operations Officer - (2013-2016)SVP of Operations - (2010-2013)VP of Professional Services - (2008-2010)• Increased professional services sales 10% YOY in 2008 by improving software delivery timelines / capabilities through the expansion of outsource partnering.• Partnered with Sales Team on account strategy, pre-sales presentations, customer demonstrations, and the design / implementation of middleware software integrations for strategic accounts.• Streamlined Sales operations with the implementation of Salesforce CRM, CPQ (Configure, Price Quote Tool), and Xactly commissioning tool.• Increased service renewal rates from 76% to 85+% through reengineering of the contact renewal process and increased sales involvement.• Developed customer RFP responses and negotiated customer contracts with values in excess of $4mil. Show less

    • SCORE Mentors

      Jan 2019 - now
      Certified Business Mentor

      SCORE, the nation’s largest network of business leaders and expert mentors, is dedicated to helping small businesses get off the ground, grow, and achieve their goals. Since 1964, we have provided business guidance, education, and mentorship to more than 11 million entrepreneurs.

    • KPMG

      Jan 2019 - now
      Principal Advisory Consultant

      KPMG’s Advisory practice delivers services and creates comprehensive strategies that reflect our deep knowledge of the industries and functional priorities of our clients. With our groups organized by both industry (Financial Services, Government, Health Care & Life Sciences and Products) and service (Management Consulting, Risk Consulting, Deal Advisory and Strategy) we facilitate collaboration across the entire firm. This enables us to meet our clients’ unique needs and help them gain a competitive advantage—from revised strategies and reconsidered business models, to new products and expanded markets. Show less

  • Licenses & Certifications

    • Six Sigma Black Belt