Tejaswini Karkera

Experience

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  Intelenet Global Services Private Ltd.

  Sept 2016 - Feb 2017

  Sr. Customer Care Executive

  1. Managing incoming calls and customer service inquiries2. Generating sales leads3. Identifying and assessing customers’ needs to achieve satisfaction4. Build sustainable relationships and trust with customer accounts through open and interactive communication5. Provide accurate, valid and complete information by using the right methods/tools6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution7. Keep records of customer interactions, process customer accounts and file documents8. Follow communication procedures, guidelines and policies Show less

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  Onboard HR Services

  Jan 2018 - Jun 2018

  Recruiter

  1. Screening candidates over Job portals and lining them for interviews.2. Screening candidates through college recruitment drive.3. Conducting interview drives for various Aviation Companies in our Office. Preparing monthly reports and all position closures.4. Accountable for Employee retention. Handling company's social handles.5. Advertise job openings on company’s careers page, social media, job boards and internally Provide shortlists of qualified candidates to hiring managers6. Send job offer emails and answer queries about compensation and benefits Participate in job fairs and host in-house recruitment events7. Collaborate with managers to identify future hiring needs Act as a consultant to new hires and help them onboard Show less

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  Mumukshu Healthcare

  May 2020 - Aug 2020

  Market Research Analyst

  1. Collecting data on consumers, competitors and market place and consolidating information into actionable items, reports and presentations Understanding business objectives and designing surveys to discover prospective customers’ preferences2. Compiling and analyzing statistical data using modern and traditional methods to collect it. Interpret data, formulate reports and make recommendations3. Use online market research and catalogue findings to databases4. Provide competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation5. Evaluate program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct Remain fully informed on market trends, other parties research and implement best practices Show less

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  KPMG India

  May 2021 - now

  Consultant

  1. Bid Management 2. Assistance in RFPs3. Effectively prepare business proposals and presentations 4. Data Analysis5. Monitoring and Evaluation 6. IEC and Capacity Building Strategies for various stakeholders cross departments.7. Develop research and data collection to understand the organization and conduct analyses such as gap analysis and impact analysis.8. Figuring gaps in the various statutory operations for process improvement.9. Cross-department functioning.10. Statutory assistance and deliverance within the assigned time frame.11. Effectively prepare business proposals and presentations.12. Identify and negotiate schedules, milestones, and resources required to meet project objectives13. Present findings and recommendations to clients14. Implement recommendations or solutions and ensure the client receives the necessary assistance to carry it.15. Grievances Management.16. Drafting of various policies Show less