Dimitris Kantartzis

Experience

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  Broker Systems S.A.

  Jun 1996 - May 2008

  Key Results:Transformed Sales Practices: Introduced the lease contactual agreement to combine software use and the after sales support in one agreement. This resulted in perpetual cash flow, loyal costumers and with the introduction of online trading much more users’ licensing for the years to comeSwift to new markets: Introduced the online company portfolio together with online trading as a new business unitAchieved Quota Milestones: The sales department enjoyed a steady growth from 2000 to 2007 were i aimed and succeeded a 27% above management quotas.Promotion of products and development of customized solutions and services (back / middle / front office – web solutions) according to client needs.Reviewing customer tender contract and order terms and conditions.For the first three years of its operation, the department almost tripled B.S. revenues. Show less Key Results:High after sales experience: Hired and trained a total number of twelve agents to bring high support to clients. Total quality shift: All manuals and product documentations were re-written to follow iso documentation before even the company committed to an iso standard Customer-Centric Shift: Shifted client service approach to a "YOU" attitude, focusing on understanding and meeting customer needs, which improved customer satisfaction and loyalty.After sales support to clients included assembling user requirements, writing functional specification, ensuring factory testing verification and UAT process. Show less

  • Sales Manager (ESCO code 1221.3.2.1)

    Jan 2000 - May 2008

  • Client Service Manager (ESCO code 1349.21)

    Jun 1996 - Dec 1999
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  REACT IN - E.Katsantonis & Co

  Feb 2009 - Oct 2009

  Sales Manager (ESCO code 1221.3.2.1)

  acted as a sales manager in the start-up company, promoting online services and products to serve the needs of exhibition showrooms, museums, hotels, architectural offices and private individuals. Due to the specialized products of the company I also proceeded to analyze customer needs and gather user requirements. I was also responsible for after-sales services (testing, user training).

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  Elite Strom ΑΒΕΕ

  Nov 2009 - May 2019

  Store Manager - Furniture Specialised Seller (ESCO code 5223.7.20)

  Key Results:Thinking outside the box: Introduced a new product presentation that soon became the company’s standard Store Renovation: Renovated Pikermi and Vrilissia stores with a mind blowing 40% rise in sales and high customer loyalty

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  Elite Strom

  May 2019 - Dec 2023

  Corporate Training Manager (ESCO code 2424.3)

  Transformed Sales Practices: Introduced Integrity Selling solutions, significantly enhancing key sales practices.Innovative Training Programs: Developed experiential training combining seminars and computer-integrated learning, resulting in higher engagement and improved sales skillsEnhanced Team Collaboration: Redesigned training manuals to foster teamwork and clear operational guidelines, streamlining workflow and increasing efficiencyAchieved Quota Milestones: Hired and trained 20 salespeople and 6 supporters, with the team surpassing 85% of their first-year sales quotas.Comprehensive Performance Evaluations: Conducted thorough evaluations for the entire sales team across Greece, identifying areas for improvement and growth.Customer-Centric Sales Shift: Shifted sales approach to a "YOU" attitude, focusing on understanding and meeting customer needs, which improved customer satisfaction and loyalty.Professional Dress Code: Established practical smart casual dress guidelines, boosting staff professionalism and brand consistency.E-Shop Success: Developed and implemented the company’s e-shop, which quickly became one of the top-performing retail platforms in its first year, competing with the most profitable stores. Show less