Glenda Gray

Experience

• 

  Seegray Consulting

  Oct 1996 - Jan 2006

  Career and HR Consultant

  Provided career coaching and resume service and business development and delivery of training and consultancy services to government and private sector agencies.

• 

  Australian Department of Immigration and Border Protection

  Sept 2006 - Feb 2012

  Siebel Training Lead

  Managed and coached a team of trainers designed, developed and delivered business related training to multiple business areas recording client information, decisions and actions in customized Siebel system. Delivered business focused training to staff in all state and territory offices including Thursday Island, detention facilities in Australia and Christmas Island and Serco staff and managers. Designed, wrote and edited step by step guides of system work flows linked to business processes.

• 

  Australian Department of Immigration and Border Protection

  Aug 2012 - now

  Managing a number of projects involved in digital transformation of business activities associated with visa and citizenship services. These projects have been identified as 'nudge' projects designed to encourage our client groups and staff to use online services over paper and manual processes. Provide program support to project managers and program manager which includes managing financial expenditure and program reporting, recruitment, security assessments, risk management, purchasing and contracts and staff management.. Quality Assure benefits statements in projects and programmes, write strategy documents, data management for reporting purposes, staff supervision. Managed a team of Business Analysts responsible for analysing and developing requirements for a major three year visa pricing transformation projec.t

  • Project Manager

    Aug 2015 - now

  • PMO lead

    Aug 2014 - now

  • Benefits Manager

    Nov 2013 - Aug 2014

  • Director

    Aug 2012 - Nov 2013