Gaurav Prakash

Experience

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  Wipro

  Aug 2018 - Jun 2020

  Electronic Data Interchange Specialist

  * Utilized expertise in Electronic Data Interchange (EDI) to retrieve data from hospitals and healthcare providers and reconcile it with insurance records.* Streamlined and optimized the EDI process by collaborating with internal stakeholders, including developers, analysts, and business users.* Investigated, researched and rectified insurance claim issues and worked closely with payers to resolve errors, ensuring timely reimbursements for providers.* Applied critical thinking and analysis skills to identify issues with insurance claims, and recommended corrective actions to mitigate future discrepancies.* Built and maintained strong relationships with payer representatives to facilitate effective communication and escalation resolution.* Developed and performed user acceptance and quality testing for EDI transactions, documenting and communicating results.* Worked closely with business analysts and cross-functional teams to identify defects and opportunities to improve protocol and standard operating procedures.* Maintained knowledge of EDI standards, HIPAA compliance, and other industry regulations to ensure accurate and secure transmission of healthcare data.*Increased team productivity and operational efficiency through in-depth problem-solving, process reengineering, and automation.* Consistently exceeded performance goals, including claim disposition, productivity, and customer satisfaction. Show less

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  Amazon

  Sept 2020 - Mar 2021

  Analyst

  * Provided exceptional customer service and support to customers via various channels, including phone, email, and chat.* Responded promptly and effectively to customer inquiries, concerns, and complaints, ensuring customer satisfaction.* Resolved customer issues by providing accurate information, troubleshooting problems, and finding appropriate solutions.* Collaborated with cross-functional teams to escalate and resolve complex customer cases, ensuring timely resolution.* Maintained detailed and accurate records of customer interactions and transactions.* Demonstrated empathy and professionalism while addressing customer needs and concerns.* Consistently achieved and exceeded key performance indicators (KPIs) such as response time and customer satisfaction ratings.* Proactively identified and implemented process improvements to enhance the customer care experience.* Kept up-to-date with product knowledge, policies, and procedures to provide accurate and up-to-date information to customers.* Handled customer escalations and complaints with utmost professionalism and worked towards their prompt resolution. Show less

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  Ancile Technologies

  Jul 2021 - Jan 2022

  Recruitment Specialist

  * Responsible for hiring drivers for FedEx through online channels.* Facilitated the entire background screening process, including verifying employment history, references, and criminal records* Coordinated drug and alcohol testing of potential candidates* Maintained accurate records of all applicant information* Identified and implemented new hiring strategies to increase candidate pool diversity* Collaborated with cross-functional teams to ensure hiring targets were met within specified timelines Show less

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  Deloitte

  Jan 2022 - now

  Talent and Finance payroll Analyst

  • Exposure in handling of customer complaints and conducting investigation• Can independently handle meetings / discussion with business partners / suppliers• Responsible for the payroll processes and to ensure the accuracy and timeliness. Ensure answering complex queries and transactions., Providing expert services for employees, managers and HR community.• Responsible for Delivering training to Payroll Specialist in order to increase their first contact resolution rate. Raise requests that cannot be resolved directly to the appropriate experts.• Expert in resolving the issues with Provident fund withdrawal and transfer, PF data online and manual corrections, UAN Activation, UAN Nominations and Errors on UAN portal.• Experienced in dealing with Tax calculations under both old and new regime.• Deep knowledge in the issues with Investment declarations, Income Tax proof submissions, Income Tax Returns.• Experienced in handling Talent related issues (HR), such as Acquisitions, New hire paperwork, new hire onboarding, contractor management.• Expertise in helping with employee benefits such as Insurance, Leaves, Loss of Pay, Loans, salary advances, other wellness programs such as doctors on call, vaccination program, etc.• Expert in dealing with Compensation related issues, Compliance Issues, and issues with learning courses.• Handled the queries pertaining to Immigration and Mobility,• Experienced in dealing with the issues of Performance management, Resource management.• Deep knowledge of the employee separation process and helped employees with their smooth exit.• Skills: Recruiting · Payroll Processing · Payroll Services · Payroll Management · Human Resources (HR) · HR Operations · Personnel Management · Talent Management · HR Policies Show less