Pavan Gowda

Experience

• 

  Capgemini

  -

  Senior Associate
• 

  Accenture

  Jul 2017 - Oct 2021

  Transaction processing associate

  Responsible for processing (end to end) of payments received on daily basis by maintaining highest accuracy and TAT.⮚ Involved in process development activities and make necessary amendments in the process for the smooth workflow of the process.⮚ Responsible for creating and providing functional /operational reports to executive management that provides essential information for managers to do their own analysis above standard reports ⮚ Ensured compliance with accounting deadlines or within timeline of SLA.⮚ Checking Un applied cash and following up for the remittance and clearing the same⮚ Clearing On account cash, which applied in Month end and getting the proper details to clear the cash placed on account.⮚ Coordinating with the team members and collecting the information to ensure smooth running of the process and built great rapport with the client.⮚ Reconciling/Validation of order and invoices received and verifying of the discrepancy.⮚ Perform invoice processing and apply the payment to the respective invoice to close both invoice and the payment.⮚ Generating DEBIT NOTE and CREDIT NOTE to future invoice.⮚ Handle and resolve process related escalations and take necessary steps to prevent their occurrence in the future.⮚ Maintaining the good relationship with onshore. Working for Medtronic project. (Dispute Management) ⮚ Identifying and resolving the customer disputes.⮚ Dispute Ty pes: Pricing, Tax, Product Quality/Quantity issue, Wrong Bill- to/Ship-to/Payer, Wrong Sold-to, Duplicate billing, Wrong order type, Incorrect product, Quality issue, Invalid PO/ Invoice does not match with PO, Business process Etc.⮚ Processing credit and re-bill the disputed invoices basis on the scenario.⮚ Connecting internal department such as Sales rep, Finance team, Customer service by calling/ Email to get more insight on the disputed invoices to provide the final resolution. Show less

• 

  Capgemini

  Oct 2021 - now

  Process Lead