MOHAMMED SAMEER

Experience

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  Idea Cellular Ltd

  Mar 2009 - Aug 2009

  Team Lead

  SUMMARYResponsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.PRIMARY RESPONSIBILITIES• Resolve customer complaints via phone, email, mail, or social media.• Use telephones to reach out to customers and verify account information.• Greet customers warmly and ascertain problem or reason for calling.• Cancel or upgrade accounts.• Assist with placement of orders, refunds, or exchanges.• Advise on company information.• Take payment information and other pertinent information such as addresses and phone numbers.• Place or cancel orders.• Answer questions about warranties or terms of sale.• Act as the company gatekeeper.• Suggest solutions when a product malfunctions.• Handle product recalls.• Attempt to persuade customer to reconsider cancellation. Show less

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  Tata AIG Life Insurance

  Mar 2010 - Aug 2010

  Team Lead

  RESPONSIBILITIES• Manage team, which includes conducting regular team meetings. • Recording and monitoring hours, timekeeping, attendance records, holiday, sickness.• Manage HR related matters for team such as attending interviews for new recruits, appraisals, back to work/sickness interviews.• Disciplinary meetings Liaise with internal and external customers to deal with a variety of requests and/or escalations.• Manage team to ensure all department Standard Operations Procedures (SOPs) are in place and adhered to Ensure all Service Level Agreements (SLAs) and Key Performance Indicators (KPI s) are achieved according to set targets.• Ensure system testing is completed and signed prior to release.• Conduct quality monitoring on a regular basis Produce daily/weekly and monthly reports.• Oversee all aspects of training development for team members.• Provide assistance to other departments as necessary Deputies for Manager/Director in his/her absence Undertake any ad hoc duties or projects as requested. Show less

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  Ascent Technologies Inc

  Jun 2010 - Feb 2018

  Senior Manager

  • A dynamic Recruiting & Sales Manager with 7+ years of professional work experience.• Excellent experience in staff augmentation industry, with expertise in International recruiting, Sales, developing strategies and managing a resource team within the framework of company. • Successful Manager with experience in customer service, third-party vendor management negotiation & overall operation. Ability to effectively communicate with all levels of management and customers.• Bulk hiring experience in International market. Good experience in Campus recruitment.• Proven experience in leading teams, establishing, planning, organizing and coordinating a wide variety of recruitment and sourcing strategies.• Hands-on experience in sourcing candidates through different multiple channels such as direct, internet, referrals, research, relationships, etc. • Creative and positive approach with out-of-the box thinking and openness to new strategies/ideas.• Excellent communicator, go-getter with high degree of enthusiasm, energy with ability to multi-task and manage priorities to achieve deadlines.• Providing Training to Trainees.• Managing a team of experienced recruiters. Show less

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  Honeysys

  Mar 2018 - Jan 2020

  Vice President Information Technology