Ahmed Ali

Experience

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  Templeogue Medical Centre

  Jan 2008 - Jan 2012

  Administrator

  • Handled and processed confidential patient information.• Implemented and established successful medical database system (Socrates), moving over 6000+ patient files from paper to digital.• Delivered high level of customer service including, contacting patients in a timely manner to discuss payment options.• Promoted new services to patients.• Managed medical supply inventory, insurance records, patient charts and centre files using online tracking system.• Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.• Collection of invoices.• Acted as accounts payable and receivable for clinic.• Invoice Printing• Updated patient accounts and information on a daily basis.• Managed incoming and outgoing calls for busy medical office.• Scheduled and confirmed appointments for team of doctors.• Worked under strict deadlines Show less

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  ABC Interpretation Service

  Jan 2015 - Aug 2016

  Interpreter

  • Interpretation for Arabic speaking clients• Basic administration duties• Working with immigration services and clients on highly confidential data• Field duties• Negotiated payment plans

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  Arvato Financial Solutions

  Sept 2016 - Sept 2018

  Accounts Receivable (B2B)

  Working on behalf of our Client, Ireland's largest telecommunications company, some of my duties included but not limited to:• Determining customer needs by asking relevant questions and listening actively to the responses.• Working with large enterprise and commercial businesses over the phone from different parts of the globe to determine if they qualified for credit.• Determining if customers qualified for credit limit increases and reinstatement by reviewing customers' accounts, reading customers' credit bureau report, and addressing any alerts or messages on the credit bureau report.• Calculating debt to income ratio using Excel.• Using Salesforce and Microsoft Excel on a daily basis, as well as 10+ applications to assist with my daily duties.• Helping to train new representatives• Attacked and reduced oldest 60+ 90+ 120+ DSO brackets by contacting customers and collecting past due balances on daily receivables.• Maintained and provided weekly monthly reports to credit manager and executive team on medium to high risk accounts including updates for pay information on high balances as well as identified root causes of issues impeding the collections process• Arranging payout agreements with accounts in financial distress, to avoid having to turn over account to a 3rd party for collection• Reviewing ageing reports to identify past due accounts, collection calls, and month-end close activities.• Full DPA training• Escalation point of contact, added to supervisor hotline.• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Handled all queries for clients on my ledger (250+ companies) which included Credit requests, Refunds, Debit, Vat, Allocations, DD, Write-offs etc.• Assigned to review all problem accounts within our department and advise on solutions. Show less

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  Distilled SCH

  Oct 2018 - Nov 2018

  Accounts Assistant

  Project*• Prepared, printed and mailed statements and invoices.• Followed up and allocated payments.• Collected 59% Aged debt (60+).• Posting customer payments by recording cheques, cash and credit card transactions.

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  Bank of Ireland

  Dec 2018 - now

  Mortgage Onboarding Group Risk

  • Case Manager - Mortgage Operations

    Jun 2021 - now

  • Case Manager

    Dec 2018 - Jun 2021