Jeffrey Tan

Experience

• 

  HEWLETT-PACKARD ASIA PACIFIC PTE. LTD.

  Aug 2007 - Mar 2010

  ANZ Reverse Logistic Coordinator

  Manage AU/NZ Distributors’ reverse logistic claims issueCoordinate with Supply Chain Planner/ Logistic to expedite freight delivery Analyse and investigate on abnormal shipment claims before submitting to Logistic DeptHandle Distributors dispute and complaints on credit amount for claimsOther Ad-hoc duties

• 

  Procter & Gamble Singapore Pte Ltd

  Mar 2010 - Apr 2012

  Order Processing through SAP system1. Releasing planned order in systm to Process Order2. Maintaining new product code generated3. Block/Unblock inventory for movement4. Reconcile Rejects productReport reviewing & Generation1. Review Samples/Rejects/Short Ships inventory report2. Review the Master Production Scheduling report for discrepancies3. Assist in Rough Cut Capacity Planning report generationShipment Tracking1. Monitor the shipment date to Warehouse, distribution centerMonthly Physical stock take in Malaysia's warehouse1. Participate in inventory check with local warehouse staff Show less Order Management – Direct Customer1. Handling of phone, email and facsimile orders (routine basis)2. Track and trace orders with 3PL upon request by customers3. Handling replacement order for lost in transit consignment 4. Handling general enquiries from direct customer and consumerPhysical Claim processing for order discrepancy1. Handling of claims due to short/wrong/damage shipment2. Coordinate return process with customer, carrier and warehouse3. Processing return order for warehouse upon receipting returned product4. Process credit invoices to customerFinancial Claim processing for pricing discrepancy1. Handling of claims due to discount structure/ pricing error2. Process credit invoice and debit invoice to customerProcess owner for sales consultant’s sample stock1. Processing of monthly sample stock for Sales Consultant3. Ensure Sales Consultant’s order is within sample stock allocation4. Participate in process improvement to achieve work efficiency Show less

  • External Manufacturer Planner

    Oct 2011 - Apr 2012

  • ANZ Order Management Analyst

    Mar 2010 - Oct 2011
• 

  Pfizer Asia Manufacturing Pte Ltd

  Jul 2012 - Mar 2021

  Hybrid role of Operation cum Supply Chain Lead for Drug Product specific market vendor1. Took on dual role as a Drug Product Operation cum Supply Chain Lead from April 2019 2. Managing local external vendors in Thailand, Taiwan, Philippines2. Lead a team consist of Operation, Supply Chain, Procurement, Quality, Regulatory & EHS4. Conduct annual visit to vendor’s manufacturing plant and assess 5. Review of yearly operational budget required for productionSAP System Forecasting & Planning for Drug Product (DP)1. Using SAP module for planning and issue purchase order to external vendors2. Takes ownership of SAP planning parameterSAP System Forecasting & Planning for Pfizer’s API to DP vendors1. Using SAP module for planning and issue purchase order to Pfizer’s plant 2. Trigger system order to Pfizer’s manufacturing plants for shipment of API to vendorsSAP Data Maintenance for DP product1. Initiate Master Data changes to backend support2. Review of Master Data information with vendor and ensure system is updatedOrder Processing and Shipment Tracking as per Supply Chain duties Show less

  • Senior Supply Chain Specialist

    Jan 2020 - Mar 2021

  • Supply Chain Specialist

    Jul 2012 - Jan 2020