Eugene Guzzi

Experience

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  Bell Telepone Laboratories

  Jun 1979 - Aug 1982

  Technical Associate

  Technical Associate Managed the nightly batch jobs to prepare IMS databases. Tested production run JCL procedures for TIRKS. Manually loaded a series of batch jobs to ensure space, remove catalogues, delete datasets, and create new datasets to setup the nightly environment for automated regression testing during release periods. Key Achievements:• Developed software tools to automate manual tasks, this reduced time needed to complete testing

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  AT&T Communications

  Aug 1982 - Jun 1988

  System Designer

  System Designer & DeveloperDesigned and developed the project’s user interface for the Software Defined Network/Service Management System (SDN/SMS) using UNIX C language. Architected and created the process flow diagrams for the user interface. Designed and developed a Logging Facility used by all program functions in the system. Performed unit testing and worked closely with system testers. Designed and developed software tools in C language, Informix-4GL and Bourne Shell for the group. Performed UNIX system administration on the group’s development servers.Key Achievements:• Improved software distribution method by designing and developing mechanized deployment software (MDS) system to electronically distribute application software and updates to AT&T data centers. This proved to be a cost effective means for constant media distribution.• Published M&P documents.• Developed the Operations & Maintenance Guide. Show less

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  Bell Communications Research

  Jun 1988 - Nov 1994

  Member of Technical Staff

  Software TesterConducted new feature and regression testing on the Advanced 800 Number Service Global Transacting Network. Designed, developed and executed new feature test cases from requirements through an array of software and equipment: tuxedo, LU6.2, SNA, Informix, 70 HP UNIX servers and 14 IBM mainframe computers with 8000 X terminals. These test cases ensured customers created their specific 800 Voice Services in accordance with the features that were paid for on subscription. Recorded all defects through the local metric system. Show less

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  AT&T

  Nov 1994 - Oct 1995

  Software Tester

  Software Tester (consultant)Conducted new feature and regression testing on the Advanced 800 Number Service Global Transacting Network. Designed, developed and executed new feature test cases from requirements through an array of software and equipment: tuxedo, LU6.2, SNA, Informix, 70 HP UNIX servers and 14 IBM mainframe computers with 8000 X terminals. These test cases ensured customers created their specific 800 Voice Services in accordance with the features that were paid for on subscription. Recorded all defects through the local metric system. Show less

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  Lucent Technologies

  Oct 1995 - Nov 1997

  Software Tester

  Software Tester - Field Support (consultant)Supported Lucent’s GUI interface for SPRINT PCS wireless telephony business. Client/Server. Application using HPUX , Oracle and TUXEDO. Designed and executed new feature test cases according to Lucent’s business requirements. Traveled to customer’s sites Kansas and Texas to install and configure releases, perform operational readiness testing and assist customer with acceptance testing. Ensured that SPRINT personnel were available, provide the configuration, security and operational instructions, tier I informed of all changes, training, installation instructions delivered and acceptance verification testing instructions delivered. Handled customer’s concerns and problems through tracking system for their production and training servers.Key Achievements:• Provided SPRINT PCS on site vendors with technical assistance during major software release which sped the process for problem determination and quicker fixes for their product. Show less

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  AT&T

  Nov 1997 - Jul 2001

  Remote site support for UNIX SUN systems SUN Solaris 2.6 servers and SUN Ultra-5 workstations for 15 centers throughout the country. Also, managed business application for the Network Information Centralizer, a system that interfaces with 5ESS and DMS switches. Pager 24X7 support.Key Achievements:• Incorporated BMC monitoring alarms on servers to detect potential critical problems, this reduced the number of outages by 20%.• Identified and implemented a procedure for electronically transmitting releases to customer sites, which resulted in faster delivery and cost savings to the company.• Improved system availability by designing and developing scripts to monitor system activity and generate alarms for potential problems. Improvements reduced penalty fees due to outages Show less

  • Application Support Analyst

    Nov 1997 - Jul 2001

  • Application Support Analyst

    Nov 1997 - Jul 2001
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  IBM

  Jul 2001 - May 2007

  Application Support Analyst

  Application Support Engineer – Service DeliveryResponsible for support and management of AT&T OSS for maintenance and provisioning of local business telephone service.Installed, configured and delivered software releases and upgrades. Worked directly with customers in resolving sales, billing, new and cancellation orders. Provided remote support on UNIX HP servers, Oracle database, while maintaining the infrastructure of the operations that include WEB server/clients, application and architecture.Key Achievements:• Maintained 99.5 percent service uptime for mission critical business application.• Incorporated Tivoli alarms to early detect potential critical problems. This helped increase the uptime.• Created and implemented an alarm which identified when database backup failed execution.• Developed training class & documents to train Tier-I support personnel. Show less

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  Xceedium

  Nov 2007 - Jun 2009

  Quality Assurance Engineer

  This was a hardware appliance using embedded software to protect companies computers and information from internal users through prevention and monitoring of user's access and activity while logged into sensitive areas.Security System Platform on a WEB based (Java, PHP and C) security hardware appliance using Debian UNIX for high risk users with authentication on RSA, Radius, PKI-CAC, LDAP Active Directory. Created testable requirements, designed, created, modified and executed test cases for all software releases to Government and Commercial customers. Investigated customer reported problems, managed defects, tracked progress of defects and developed test plans. Provide requirements for new features when required and provided go-no go decision for releases. Provided tracking defects reports, prioritized tasks and setup Networks for testing. Load MS Windows on Virtual Machines for testing. Tested on Linux Redhat, Debian, SuSE, Unix Solaris, IBM AIX and HP HPUX platforms. Using MYSQL for Database inquiries and setup for testing. JIRA ticket system employed for defects, enhancements and customers’ reported incidents. Developing and executing software test cases and procedures. Developed test scenarios for non-obvious testing of software, including negative testing. Maintain requirements, traceability, and matrices that trace back to requirements. Used automated testing tools for software testing exercises. Developed software test plans documents. Documented software test execution results and compiled test reports. Planned and executed manual software regression tests. Show less

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  Raytheon, IIS

  Sept 2009 - Aug 2016

  System Engineer - Warrior Training Alliance

  Fort Huachuca, Intel - HW SupportDistributed Common Ground Systems - ARMY (DCGS-A)Common Ground Systems (CGS)Manage IT in TRADOC

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  EOIR Technologies, Inc.

  Sept 2016 - Jul 2017

  Senior Technical Writer
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  Harris Corporation

  Oct 2017 - now

  QA Engineer