Tanvir Ul Islam

Experience

• 

  Choice Group

  Jan 2013 - Jul 2016

  IT Executive

  • Troubleshoot and maintained computer hardware and software system.• Operated system upgrades and installations.• Generated weekly and monthly reports from MySQL to MS Excel.

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  Bangladesh Eye Hospital Uttara Ltd

  Nov 2018 - Oct 2019

  IT Officer

  • Implementing ERP, maintaining it, and creating reports related to MIS• Maintenance of computer hardware systems and system assembly• Manage and monitor the network, as well as collaborate with the vendor.• Configure CCTV and keep a backup.• Make posters and advertisements with Adobe Photoshop and use video editing software to edit videos.• Training new employees and compiling procedural documentation• Monitored OPD and IPD billing processes

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  NCinga Innovations (Pvt) Ltd

  Nov 2019 - Dec 2019

  Implementation Engineer - MES Solutions

  • Conducting compatibility tests and implementation of the application for the client environment• Interacting with customers for sign-offs and delivery activities• Ensuring the timely delivery of end-user trainings• Providing customers with post-go-live support• Resolve product or service problems by clarifying the customer’s complaint.• Use the ticketing system for attending and resolving tickets.

• 

  Zilingo

  Jan 2020 - Oct 2022

  Implementation and Technical Support Engineer - MES Solutions

  • Configure the application and reports to meet the needs of the customer.• Leadership role in field operations, application support, and customer support• Preparing project implementation strategies, monitoring challenges, resolving them, and prioritizing urgent issues.• Ensure that clients' systems are completely operational by following up with them.• investigating, determining the cause of, troubleshooting, and finding fixes for system problems.• Handle user acceptance from the customers and outage notices. Update, install, and configure software on the systems.• Acted as the first point of contact for any SQL support inquiries. Show less

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  LEADS Corporation Limited

  Nov 2022 - Mar 2023

  Senior Software Engineer - Banking Solutions

  • Create PL/SQL stored procedures, functions, and complex SQL queries.• Working with the front-end design team to provide stored procedures, packages, and data insights.• Involved in updating procedures, functions, triggers, and packages based on the change request.• Troubleshoot errors as they occur. Debug procedures, functions, triggers, and packages.• Perform day-to-day operational activities in the DevOps team.• Manage and troubleshoot new release or patch deployments.• Perform handover, alpha, and beta testing for new deployments.• Acted as the first point of contact for any SQL support inquiries. Show less

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  Optimizely

  Apr 2023 - now

  Finance System Administrator, IT (Integrations)