Raghava Budhiraju, CSM®

Experience

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  Accenture

  Jul 2007 - Jul 2011

  Senior programmer Analyst

  SERVICE MANAGEMENT SUITE RELEASE 7 AND RELEASE 72• Service Management Suite (SMS) is a single, integrated set of capabilities for managing and controlling the delivery of services in an outsourcing engagement. • As a developer, apart from implementing the requirements, tuned all the high performing queries in Pl/SQL procedures, views and functions.• Used the concept of materialized views to keep track of the changes in the database. Server performance and DB performance was monitored.• Used the concept of workflows in Informatica to accomplish this task.AUTOMATION OF INSTANCE CONFIGURATION• The main Idea of this project was to reduce the effort put in by the resources, minimize the number of configuration issues after the instance was configured and reduce the cost for the client by automating the instance setup.• The process named as SELF SERVICE, achieved all the three motives and was instrumental in my team receiving the BEST TEAM award for the Year 2008.• Worked on the PL/SQL reports and HP PPM portlets (pie charts and bar graphs) features of the release. Show less

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  Cisco Systems

  May 2012 - Aug 2012

  Software Intern

  • Prepared a User Interface with two modules. An Input module, which takes in a completed, predesigned CSV document and loads data into the TEER database. • The output module generates the report by inputting a predesigned output template based on PID or Product Family Name.• This interface is built on the MySQL database platform and PHP Language.

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  Accenture Interactive

  Aug 2013 - Jan 2014

  Software Implementation Tech Consultant

  • Configuring the international sites of ALDO using Hybris content management system.• Acted as a liaison between the development and QA teams.• A need to understand the requirements from the client and pass it on the development team to develop the content and come up with the design requirement documentation and configuration steps to configure the content correctly on the client site.

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  Manhattan Associates

  Jan 2014 - now

  • Actively managing multiple program/project implementations of Cloud (AWS/GCP) hosted Manhattan Associates Distributed Order Management product, Manhattan Integration Framework product and Supply Chain Reporting product.• Effectively managing customer relationships and lead key cross functional and cross-cultural groups across various countries.• Managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks.• Managing 20+ members of a software implementation team in a cross-functional and virtual environment through the full System Development Life Cycle (conception to closure) within the constraint of scope, time, cost and quality.• Responsible for communicating program/project status to key stakeholders and senior management of overall status against constraints (scope, cost, and schedule.)• Budget forecasting for the multiple projects quarterly & yearly• Prioritizing work across multiple clients in a time-sensitive and result oriented environment • Identify new revenue opportunities by constantly brain storming the day to day business processes and work with the customer to implement these functionalities that result in significant financial bonus Show less • Lead and manage diverse team in executing strategic and highly complex projects• Leadership role in mentoring and training the team• Program Management• Work with retail business executives at the intersection of Technology, Strategy and Operations to enable omnichannel commerce for the customers• Responsible for the initial stage of a project by gathering requirements from the client and translating those into a Solutions Design Document for implementation.• Accountable for writing the Solutions Design Document and system testing to support the design process.• Identify opportunities for business process improvements.• Oversee systems testing to support the Solutions Designs process.• Responsible for on-going design maintenance. Analyze issues encountered during design.• Ensure work is completed within specified deadlines and according to priorities set by clients. Responsible for developing a functional design that satisfies client requirements and is the primary point of contact for the client during the design phase. Activities include mentoring and guiding to ensure quality work and deadlines are met.• Demonstrate an in-depth knowledge of design frameworks, patterns, and tools through modifying existing designs or creating new ones.• Ability to identify solution needs/gaps by utilizing all resources available including R&D and Product Management Show less • Actively working on Manhattan Associates in-house product - Distributed Order Management/Order Life Cycle Management implementation & support that includes customization, business analysis, root cause analysis for troubleshooting issues and resource management • Extensive use of APIs to support the cloud-based implementation of order management to troubleshoot and resolve complex issues that arise post implementation involving supply chain software solutions• Support and guide the clients implementing Distributed Order Management to manage their warehousing software solutions• Prioritized issues/tasks, coordinated with US team members, as well as managed a team in India to support each implementation• Worked with analysts to provide issue resolution utilizing supply chain technologies.• Interact extensively with Operations engineering, product development, DBA, and other team members to effectively implement and support projects.• Provide the forecast of the revenue to the project manager and budgets to ensure goal attainment Show less

  • Senior Services Project Manager

    Jan 2019 - now

  • Principal Consultant

    Jan 2017 - Dec 2018

  • Senior Consultant

    Jan 2014 - Dec 2016