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Juanma Diaz-Morales

Juanma Diaz-Morales

Shift Manager

Followers of Juanma Diaz-Morales1000 followers
location of Juanma Diaz-MoralesBerlin Metropolitan Area

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  • Timeline

  • About me

    Passionate about Customer Experience and committed to delivering exceptional service. An actual CX/CS nerd, dedicated to continuously learning and applying insights to create seamless, customer-centric journeys

  • Education

    • Lund University

      2011 - 2013
      Master’s Degree Scandinavian Languages, Literatures, and Linguistics

      Activities and Societies: ALAA

    • Universidad Rafael Landívar

      2001 - 2006
      Law

  • Experience

    • McDonald´s

      Dec 2011 - Apr 2014
      Shift Manager

    • Zalando SE

      Jun 2014 - Apr 2019

      • Vendor Manager

        Jan 2017 - Apr 2019

      • Customer Service Team Lead

        May 2015 - Dec 2016

      • Customer Care Specialist

        Jun 2014 - Apr 2015

    • Shutterstock

      Jul 2019 - Jul 2021

      • Customer Success Manager

        Jul 2019 - Jul 2021

      • Account Manager

        Jul 2019 - Jul 2019

    • Gorillas

      Jul 2021 - Jan 2022

      • People Operations Manager

        Dec 2021 - Jan 2022

      • Rider Support Manager

        Jul 2021 - Dec 2021

    • Trade Republic

      Feb 2022 - Aug 2023
      Senior BPO Manager

    • CoachHub - The digital coaching platform

      Nov 2023 - Feb 2024
      Customer Experience Manager

    • Numa

      Jul 2024 - Jan 2025
      Guest Experience Recovery Specialist

  • Licenses & Certifications