Jennifer McDonagh

Experience

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  Liberty Mutual

  Jul 2007 - Apr 2016

  Completed test scripts and system testing in test environments and then into production environments.Responsible for the preparation, facilitation and delivery of training courses to all staff on site, ensuring training levels were at the highest standards. Maintenance of staff records in relation to training.Overall responsibility for the production and completion of daily, weekly and monthly reports including analysis and presentation to senior management.Maintenance and updating of a Credit Control departments manuals and procedures. Investigation and trouble-shooting of queries via documentation, call, email or web based questions.Completed the induction and subsequent training of over 20 employees.Played a significant role in the testing and implementation of 3 key upgrades to a core Finance system. Show less Responsible for a team of 10 employees which involved motivating and coaching them while ensuring call monitoring and quality checks were completed.Responsible for employee Objective Setting & Performance Evaluations.Ensured that all Credit Control functions were carried out in a timely and professional manner.Preparation and reconciliation of department accounts daily, weekly and monthly for the Head of Finance Operations and reported same to the Credit Control Manager.Dealt with customers on a daily basis to advise and help with their insurance and finance requirements, ensuring data protection and confidentiality.Mediated and resolved conflict with customers in relation to their accounts.Highly recommended for analysis and reporting of data to senior management.Successfully implemented a new process, including coaching and training of employees. Show less

  • Reporting, Training and Systems Co-Ordinator

    Sept 2014 - Apr 2016

  • Credit Control Administration and Direct Debit Team Leader

    Jul 2007 - Sept 2014
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  Liberty Insurance Ireland

  Mar 2016 - Aug 2016

  Finance Senior Risk Analyst

  Finance Risk Assistant Manager, • Responsible for managing and co-ordinating the test cycles for a busy Finance Department.Responsible for ensuring optimal communication flows between departments and providing detailed instructions in order that risk compliance was adhered to.Monitored, supported, tested and reported the company’s Attestation process.Acted as a Compliance representative and co-ordinated audits.Overall responsibility for the reporting and monitoring of near miss/loss events including documentation of events, engagement with the business areas and action plan monitoring.Identified, developed and implemented risk management best practises and process improvements.. Show less