Emily Garrison

Experience

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  Verizon Information Services

  Apr 2005 - Dec 2008

  Account Executive

  Annual account revenue $500,000+Total account revenue $2,000,000+◦ Secured print and electronic advertising through Verizon Yellow Pages and SuperPages.com ◦ Integrated multi-platform product lines including Solutions at Hand Magazine, Solutions Direct Mailer, online video, and search engine marketing (Google Adwords Certified) ◦ Developed hundreds of detailed advertising programs for new businesses and non-advertisers

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  WCNY

  Feb 2009 - Feb 2020

  ◦ Developed sustainable, repeatable, and quantifiable business process improvements ◦ Acted as change agent with effective project management, critical thinking, and analytical capability ◦ Challenged status quo and guided management to towards improvement opportunities ◦ Exhibited high level of ownership and assume full accountability for managing/delivering projects ◦ Built and maintained reliable relationships with stakeholders while pro-actively managing riskSix Sigma Master Black Belt Certified Show less ◦ Focused and energetic support for Senior Leadership Team, reporting directly to President/CEO ◦ Participated in the preparation, design/construction process, transition, and relocation to downtown facility with associated capital campaign and expansion of mission driven programs and services. Project managed approved application for LEED platinum certification. ◦ Maintained schedules, arranged travel, managed expense and status reporting ◦ Coordinated communications, minutes, and meeting calendar for Board of Trustees Show less

  • Process Improvement Manager

    Feb 2019 - Feb 2020

  • Corporate Events Manager

    Oct 2013 - Feb 2020

  • Manager, Business Performance & Process Improvement

    Mar 2015 - Jan 2017

  • Executive Assistant

    Nov 2009 - Mar 2015

  • Chair/Co-Chair - Staff Appreciation & Recognition Committee

    Jun 2009 - Jul 2013

  • Account Executive

    Feb 2009 - Oct 2009
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  The Digital Hyve

  Mar 2020 - Sept 2022

  Operations Manager

  Role- Liaison between strategic leadership objectives and full staff implementation- Advocates for process improvement and digital transformation in order to reduce time and expense &/or improve quality and scalability- Promotes and models accountability with compassion- Asks critical questions to ensure quality assurance and realistic time-lining- Gains consensus and buy-in of “why” we do what we do- Solicits continual feedback and motivates engagementAccomplishments- Templatized, inventoried, and cataloged all standard operating procedures- Key role in scope, design, development, training, and launch of customized CRM- Responsible for senior leadership meeting coordination, documentation, and action item tracking- Owned communication, time tracking, software, and profitability projects- Aligned processes and technology of two organizations following an acquisition Show less

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  Metis Consulting Group (Certified B Corporation®)

  Oct 2022 - now

  Chief Operating Officer